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- Tasks: Coordinate post-sale services for luxury items, ensuring smooth delivery and client satisfaction.
- Company: Join Bonhams, a prestigious global auction house with a rich history.
- Benefits: Enjoy 28 days holiday, healthcare, and enhanced parental leave.
- Why this job: Be part of a dynamic team delivering exceptional service in the luxury market.
- Qualifications: Strong communication skills and experience in client service and logistics.
- Other info: Opportunity to build relationships and grow in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About The Bonhams Network
Founded in 1793, Bonhams is a global network of auction houses, with the largest number of international salerooms, offering the widest range of collecting categories and selling at all price points. Bonhams is recognised for its bespoke service, and a dedication to local market relationships, enhanced by a global platform. With 14 salerooms, Bonhams presents over 1,000 sales annually, across more than 60 specialist categories, including fine art, collectables, luxury, wine & spirits, and collector cars. In 2022, Bonhams added four international auction houses to its network: Bukowskis, Stockholm; Bruun Rasmussen, Copenhagen; Cornette de Saint Cyr, Paris and Brussels; and Skinner, Massachusetts. The success of Bonhams’ global strategy is a result of recognising the shift in growing intercontinental buying and increased digital engagement.
About The Role
As the Post-Sale Coordinator in the Luxury Departments, you will play a vital role in ensuring our clients receive the highest level of service following an auction. You will support the Post-Sale Service Manager in providing an efficient, organised, and compliant after-sales experience. The role includes coordinating relevant paperwork for import and export, supporting clients with shipping logistics, and working closely with multiple internal departments and external partners. Your focus will be on delivering seamless post-sale services for the Luxury departments Jewellery, Watches, Handbags at our Knightsbridge and New Bond Street locations, helping to build lasting relationships with clients by ensuring smooth and timely delivery of their purchases.
Key Tasks and Responsibilities
- CLIENT SERVICES & SHIPPING SUPPORT: Provide clients with shipping quotes pre- or post-sale, coordinating with third-party shipping partners to ensure smooth and timely deliveries. Act as a key liaison between Bonhams, clients, and third-party shipping providers, ensuring excellent communication and timely resolution of any shipping issues. Manage property releases and ensure that client collections and deliveries are processed efficiently. Support first-time buyers and clients identified by specialist departments with post-sale communications, ensuring a positive customer experience. Ensure client personal data is up to date on their accounts.
- ADMINISTRATION & LOGISTICS: Oversee the shipping calendar with ThePackengers, Arta and Malca Amit ensuring sales are correctly uploaded to Bonhams' website and that all related documents are accurate. Manage and track export documentation, ensuring compliance and maintaining a clear audit trail with third-party shipping partners. Work with credit control to manage consolidated buyer invoices, including shipping charges, and ensure appropriate tax-free shipment documentation is obtained. Obtaining VAT-free invoices and ensuring VAT refunds are processed by securing proof of export documents and liaising with the Credit Control and VAT compliance teams.
- STAKEHOLDER RELATIONSHIPS: Foster and maintain strong relationships with internal teams, including specialists, client services, credit control, and shipping departments, ensuring seamless collaboration across all departments. Monitor and evaluate third-party shippers to improve client experience and shipping delivery times and assist the Post-Sale Manager in maintaining these partnerships.
- REPORTING & COMPLIANCE: Ensure that all primary shipper invoices are processed and settled accurately and in a timely manner. Proactively identify and resolve any post-sale shipping issues, acting as the first point of escalation to maintain client satisfaction.
Key Skills And Experience
- Exceptional Client Service: Demonstrates a client-first approach, with excellent communication skills and a track record of delivering superior service.
- Time & Task Management: Strong organisational skills, able to manage multiple tasks in a fast-paced, multi-tasking environment.
- Problem-Solving: Logical thinker with the ability to resolve issues quickly, striving for continuous improvement in processes.
- Relationship Building: Proven ability to build strong relationships with internal teams and external partners, fostering a collaborative approach.
- Shipping & Logistics Expertise: Experience managing the shipment and movement of luxury goods across borders, including familiarity with import/export regulations and documentation.
- Communication Skills: Excellent verbal and written communication, with strong presentation skills.
- Third-Party Shipper Management: Demonstrated experience managing relationships with third-party shipping providers, ensuring efficient service delivery.
- Language Skills: Fluency in French or Mandarin is an advantage, though not essential.
What We Offer Some Of Our Benefits And Perks Include
- 28 days holidays (including Bank Holidays), increasing to 33 with service
- Healthcare and Life Assurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Season Ticket Loan
If you wish to apply, please send your CV and cover letter by the 10th February 2026 at midnight. We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration. Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Post Sale Coordinator, Luxury employer: Bonhams
Contact Detail:
Bonhams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sale Coordinator, Luxury
✨Tip Number 1
Get to know the company inside out! Research Bonhams, their auction houses, and the luxury market. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Bonhams.
✨Tip Number 3
Prepare for the interview by practising common questions related to client service and logistics. Think of examples from your past experiences that showcase your problem-solving skills and ability to manage multiple tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bonhams team.
We think you need these skills to ace Post Sale Coordinator, Luxury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Post Sale Coordinator role. Highlight any relevant experience in client services, shipping logistics, or administration to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for luxury goods and your commitment to exceptional client service. Don’t forget to mention why you want to join Bonhams specifically.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bonhams
✨Know Your Stuff
Familiarise yourself with Bonhams and its luxury departments. Understand their auction process, the types of items they sell, and their client service philosophy. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you've provided exceptional client service. Highlight how you resolved issues or improved processes, as this role is all about ensuring a seamless post-sale experience for clients.
✨Be Organised and Proactive
Demonstrate your time and task management skills by discussing how you prioritise tasks in a fast-paced environment. Bring up specific instances where you managed multiple responsibilities effectively, as this will resonate well with the demands of the role.
✨Build Relationships
Emphasise your ability to foster strong relationships with both internal teams and external partners. Share examples of how you've collaborated with others to achieve common goals, as teamwork is crucial in this position.
