At a Glance
- Tasks: Manage client communication and provide exceptional service throughout the sales cycle.
- Company: Join Bonhams, a leading auction house with a commitment to diversity and inclusion.
- Benefits: Enjoy 28 days holiday, healthcare, enhanced parental leave, and more perks.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team and make a real impact in the auction world.
- Qualifications: Fluent in Mandarin or French, with strong interpersonal skills and CRM experience.
The predicted salary is between 30000 - 40000 £ per year.
The Client Services Administrator supports the client services department by managing client communication, coordinating with internal teams, and providing exceptional service across the sales cycle.
Key Tasks and Responsibilities
- Answer client calls and emails efficiently and professionally.
- Act as sale liaison for Bonhams auctions, managing a high volume of bidder registrations, telephone/absentee bids, online bidding, and other ad-hoc requests.
- Clerk on sale days, taking online, phone and absentee bids accurately and inputting them into the system.
- Serve as the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements.
- Liaise with Accounts, Compliance, IT and specialist teams, providing efficient problem solving for any issues that may arise, ensuring customer satisfaction.
- Cover the reception and registration desk, assisting clients with walk-in valuations, registration and catalogue enquiries.
- Cover the cashier’s desk, taking payments on credit/debit cards, cheques and cash, recording payments on the company system and ensuring end-of-day banking is performed accurately.
- Maintain accurate and updated client accounts through Bonhams’ CRM system.
- Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
- Safeguard the security and confidentiality of information and comply with the Data Protection Act and any other company policies.
- Prevent and deal with customer complaints, escalating them to the manager when appropriate.
- Assist with off-site sales and work with regional and European offices and salerooms to ensure the same standard of customer service throughout the company.
- Be flexible to work evenings, events and weekend viewings when required.
- Perform any ad-hoc duties or deliver projects assigned by your manager or the Senior Client Service Administrator.
Key Skills and Experience
- Understanding of auction house procedures.
- Computer literate with proven experience using CRM systems.
- Excellent interpersonal skills.
- Flexible team player.
- Ability to work independently as well as part of a team.
- Mandarin and/or French language required.
What We Offer
- 28 days holidays (including Bank Holidays), increasing to 33 with service.
- Healthcare and life assurance.
- Enhanced maternity and paternity leave.
- Cycle to Work scheme.
- Season Ticket loan.
Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Client Service Administrator (Mandarin Speaking) employer: Bonhams
Bonhams is an exceptional employer that values diversity and inclusivity, offering a supportive work culture where employees can thrive. With comprehensive benefits such as enhanced holiday allowances, healthcare, and opportunities for professional growth, the Client Service Administrator role provides a rewarding experience in a dynamic auction house environment. Located in a vibrant area, employees enjoy a collaborative atmosphere while engaging with a diverse clientele, making every day both meaningful and fulfilling.
