At a Glance
- Tasks: Provide exceptional client service and manage auction-related requests.
- Company: Bonhams, a leading auction house with over 230 years of expertise.
- Benefits: 28 days holiday, healthcare, life assurance, and flexible working options.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and enhance your skills in a vibrant auction environment.
- Qualifications: Experience in client service and understanding of auction processes preferred.
The predicted salary is between 31500 - 38500 £ per year.
About the Bonhams Network
Founded in 1793, Bonhams is one of the world's leading auction houses — defined by connection, and home to the curious.
With over 230 years of expertise, Bonhams operates a global network of trusted specialists across 24 countries, including flagship salerooms in London, New York, Paris and Hong Kong.
Across more than 60 specialist categories, Bonhams serves collectors of every kind — from emerging to established — with the objects, stories and expertise that define their collecting journey.
Beyond auctions, Bonhams is both a destination for discovery and for industry-leading services and support.
Its rotating programme of exhibitions and public programming is free and open to all, reflecting a longstanding commitment to curiosity, cultural conversation and the enduring power of objects.
For forthcoming auctions and details of specialist departments, visit Bonhams. com.
Bonhams: A house built on knowledge. Defined by connection. Home to the curious.
About the Department
Bonhams’ Client Services department is built upon exceptional care for our clientele.
Our busy and dynamic team of Client Service Administrators prides itself on providing solutions and deal with any ad-hoc requests.
About You
We’re looking for someone with an intuitive understanding for what it takes to create a memorable client service experience.
Ideally, being able to work independently but also as part of a wider team.
A functional working knowledge of the whole auction process and related procedure is highly preferred.
In your role as Client Service Administrator, you will be required to carry out the following:
- Key Tasks and Responsibilities
- Answer client calls and emails that come into the Client Services department in an efficient and professional manner.
- Work closely with specialist departments, acting as sale-liaison for Bonhams auctions, managing a high volume of bidder registrations, telephone/absentee bid, online bidding, and any other ad-hoc requests.
- Clerk on sale days, taking online, phone and absentee bids accurately and input these in the system
- Be the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements.
- Liaise with the Accounts, Compliance, IT, and specialist teams, providing efficient problem solving for any issues that may arise, always ensuring customer satisfaction.
- Cover the reception and registration desk, assisting clients with walk-in valuations, registration, and catalogue enquiries.
- Cover cashier’s desk, taking payments on credit/debit cards, cheques, and cash, recording payments on the company system and ensuring end-of day banking is performed accurately.
- Maintain accurate and updated client accounts through Bonhams’ CRM system.
- Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
- Safeguard the security and confidentiality of information and complying with the Data Protection Act and any other company policies.
- Prevent, and deal with customer complaints, and escalat...
- Assist with offsite sales as well as working with regional and European offices and salerooms to ensure the same standard of customer service is provided throughout the company.
- Be flexible to work for evening events, and weekend viewings when required.
- Perform any ad-hoc duties or deliver projects assigned by your manager or the Senior Client Service Administrator.
In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your Manager.
- Key Skills and Experience
- Understanding of auction house procedures
- Computer literate with proven experience of using CRM systems
- Excellent interpersonal skills
- Flexible team player
- Ability to work independently as well as part of a team
- French preferred but not essential
What We Offer
Some of our benefits and perks include
- 28 days holidays (including Bank Holidays), increasing to 33 with service
- Healthcare and Life Assurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Season Ticket Loan
We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.
Bonhams is an Equal Opportunity Employer.
As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process.
We celebrate diversity and we are committed to an inclusive work environment.
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Client Service Administrator employer: Bonhams & Butterfields Auctioneers Corporation
Bonhams & Butterfields Auctioneers Corporation is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a significant impact in the financial sector. With a strong emphasis on employee growth and development, the company offers numerous opportunities for advancement and skill enhancement, all while being located in a vibrant and culturally rich environment. Joining our team means becoming part of a forward-thinking organisation that values your contributions and supports your career aspirations.
Contact Details:
Bonhams & Butterfields Auctioneers Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bonhams & Butterfields Auctioneers Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bonhams & Butterfields Auctioneers Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bonhams & Butterfields Auctioneers Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Bonhams & Butterfields Auctioneers Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bonhams & Butterfields Auctioneers Corporation!
How to prepare for a job interview at Bonhams & Butterfields Auctioneers Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
