At a Glance
- Tasks: Coordinate post-sale services for luxury items, ensuring smooth delivery and client satisfaction.
- Company: Join a prestigious auction house known for its luxury offerings and exceptional service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to work with luxury goods and diverse teams.
- Why this job: Be part of a team that delivers high-end experiences and builds lasting client relationships.
- Qualifications: Strong communication skills and experience in client service and logistics.
The predicted salary is between 36000 - 60000 £ per year.
As the Post-Sale Coordinator in the Luxury Departments, you will play a vital role in ensuring our clients receive the highest level of service following an auction. You will support the Post-Sale Service Manager in providing an efficient, organised, and compliant after-sales experience. The role includes coordinating relevant paperwork for import and export, supporting clients with shipping logistics, and working closely with multiple internal departments and external partners. Your focus will be on delivering seamless post-sale services for the Luxury departments Jewelry, Watches, Handbags at our Knightsbridge and New Bond Street locations, helping to build lasting relationships with clients by ensuring smooth and timely delivery of their purchases.
Responsibilities
- Provide clients with shipping quotes pre- or post-sale, coordinating with third-party shipping partners to ensure smooth and timely deliveries.
- Act as a key liaison between Bonhams, clients, and third-party shipping providers, ensuring excellent communication and timely resolution of any shipping issues.
- Manage property releases and ensure that client collections and deliveries are processed efficiently.
- Support first-time buyers and clients identified by specialist departments with post-sale communications, ensuring a positive customer experience.
- Ensure client personal data is up to date on their accounts.
- Oversee the shipping calendar with ThePackengers, Arta and Malca Amit ensuring sales are correctly uploaded to Bonhams' website and that all related documents are accurate.
- Manage and track export documentation, ensuring compliance and maintaining a clear audit trail with third-party shipping partners.
- Work with credit control to manage consolidated buyer invoices, including shipping charges, and ensure appropriate tax-free shipment documentation is obtained.
- Obtain VAT-free invoices and ensure VAT refunds are processed by securing proof of export documents and liaising with the Credit Control and VAT compliance teams.
- Foster and maintain strong relationships with internal teams, including specialists, client services, credit control, and shipping departments, ensuring seamless collaboration across all departments.
- Monitor and evaluate third-party shippers to improve client experience and shipping delivery times and assist the Post-Sale Manager in maintaining these partnerships.
- Ensure that all primary shipper invoices are processed and settled accurately and in a timely manner.
- Proactively identify and resolve any post-sale shipping issues, acting as the first point of escalation to maintain client satisfaction.
Qualifications
- Exceptional Client Service: Demonstrates a client-first approach, with excellent communication skills and a track record of delivering superior service.
- Time & Task Management: Strong organisational skills, able to manage multiple tasks in a fast-paced, multi-tasking environment.
- Problem-Solving: Logical thinker with the ability to resolve issues quickly, striving for continuous improvement in processes.
- Relationship Building: Proven ability to build strong relationships with internal teams and external partners, fostering a collaborative approach.
- Shipping & Logistics Expertise: Experience managing the shipment and movement of luxury goods across borders, including familiarity with import/export regulations and documentation.
- Communication Skills: Excellent verbal and written communication, with strong presentation skills.
- Third-Party Shipper Management: Demonstrated experience managing relationships with third-party shipping providers, ensuring efficient service delivery.
- Language Skills: Fluency in French or Mandarin is an advantage, though not essential.
Luxury Post-Sale Coordinator in City of Westminster employer: BONHAMS 1793 LIMITED
Bonhams 1793 Limited is an exceptional employer, offering a dynamic work environment in the heart of Westminster, where creativity and collaboration thrive. Employees benefit from a supportive culture that encourages professional growth through training and mentorship, alongside unique opportunities to engage with prestigious auctions. With a commitment to excellence and a passion for motors, this role promises a rewarding career path for those looking to make a meaningful impact in the auction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Post-Sale Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the luxury sector, especially those who work at Bonhams or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client service and logistics, and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your communication skills! As a Post Sale Coordinator, you'll need to liaise with clients and third-party shippers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the luxury experience we offer our clients.
We think you need these skills to ace Luxury Post-Sale Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Post Sale Coordinator role. Highlight your experience in client service and logistics, and show us how you can bring value to our Luxury Departments.
Showcase Your Communication Skills:Since this role involves liaising with clients and third-party shippers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you're ready to handle any post-sale issues that may arise.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BONHAMS 1793 LIMITED
✨Know Your Luxury Goods
Familiarise yourself with the luxury items you'll be dealing with, like jewellery, watches, and handbags. Understanding their unique characteristics and market trends will help you impress during the interview and show your passion for the role.
✨Master the Art of Communication
Since this role involves liaising with clients and third-party shippers, practice clear and concise communication. Prepare examples of how you've successfully resolved issues or built relationships in previous roles to demonstrate your skills.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Use specific examples from your past experiences where you successfully juggled various responsibilities, especially in a fast-paced environment.
✨Understand Shipping Logistics
Brush up on your knowledge of shipping logistics and import/export regulations. Being able to discuss these topics confidently will show that you're prepared for the complexities of the role and can handle the necessary documentation.
