As the Regional Support Manager, you will oversee and strengthen regulatory compliance of our supportive living houses for younger adults across the Yorkshire region. You will ensure the delivery of high-quality, person-centered care that empowers young adults with diverse needs—including learning disabilities, mental health challenges, and autism to live independently and thrive.
Key Responsibilities/ Operational & Quality Excellence:
- Ensure all supportive living houses meet and exceed Care Quality Commission (CQC) standards, local authority regulations, and internal KPIs.
- Conduct regular compliance audits, implement robust action plans, and drive continuous improvement across all regional services.
- Act as a key escalation point for safeguarding concerns, ensuring all incidents are reported, investigated, and resolved in line with local procedures.
- Mentor, and coach House Managers, fostering a culture of accountability, empathy, and professional growth.
- Oversee regional recruitment, retention strategies, and workforce planning to minimize agency reliance and ensure safe staffing levels.
- Conduct regular supervisions, appraisals, and manage performance or disciplinary matters effectively.
- Manage regional budgets, control operational costs, and optimize resources without compromising care quality.
- Work closely with local authorities, social work teams, and commissioners to manage referrals, transitions, and maintain high occupancy rates.
- Ensure support plans are highly individualized, actively promoting independence, education, employment, and community integration for our younger adults.
- Build and maintain strong relationships with families, advocates, multidisciplinary health teams, and local commissioning groups.
Person SpecificationQualifications & Experience
- Minimum of 3-5 years of multi-site management experience within the health and social care sector.
- Proven track record of managing supportive living services specifically for younger adults (18-35) with learning disabilities, autism, or complex needs.
- Deep understanding of CQC regulations, the Health and Social Care Act, and safeguarding protocols.
- NVQ/QCF Level 5 in Leadership and Management for Health and Social Care (or equivalent), or a willingness to work toward it.
Skills & Attributes
- Full UK driving license and access to a vehicle for frequent travel across the Yorkshire region.
- Exceptional interpersonal skills with the ability to communicate effectively with residents, staff, and external commissioners.
- Ability to work dynamically under pressure, handle crises calmly, and participate in an on-call rotation if required.
What We Offer
- Competitive salary and performance-related bonuses.
- Car allowance or company mileage scheme.
- Generous annual leave entitlement.
- Access to continuous professional development and executive coaching.
- Supportive, values-driven regional team culture
#J-18808-Ljbffr
