Customer Service & Safety Agent (Bi-lingual French & English) – Hybrid (Birmingham, UK)

This position requires full professional fluency in both French and English. Applications submitted in English only will be reviewed. Candidates must be able to speak and write fluently in both English and French. If you are also fluent in a third language, that is a plus!

Location: Remote/Hybrid (Birmingham, UK)

About Bond: Bond is revolutionizing personal security and peace-of-mind for all. Bond established a new paradigm and is defining a new standard of Preventative Personal Security. The Bond platform allows Bond members (end-users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 999. The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre-emergency situations. Bond offers members a sense that they are never alone.

Description: Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations.

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully.
• Provide a valuable and meaningful experience for our members by being attentive to their needs.
• Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
• Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.

Must haves:

• You speak and write fluently in both French and English.
• Security Industry Authority (SIA) Public Space Surveillance (CCTV) Licensed.
• You have 1–2 years of experience in customer support, security, or a similar client-facing role.
• You are currently enrolled in or have completed higher education.
• You are comfortable with Microsoft Office, G-Suite, and other web-based platforms.
• You are a strong communicator, calm under pressure, and detail-oriented.
• You are high energy, professional, and process-driven.
• You can identify and respond to auditory cues at varying volumes.
• You can remain seated for extended periods and focus on screen-based work.
• You can read and respond to visual computer data, including different colors and refresh rates.
• You are able to successfully complete a background check and reference process.
• You hold a current, valid, and clean driver’s license.
• You understand and comply with all applicable data privacy laws and internal policies.

Nice to haves:

• Experience doing media work and video editing capabilities.
• Bachelor's degree from an accredited college or university.
• Fluent in a third language (preferably Spanish, Portuguese or Hebrew).

When working remotely, you will need the following:

• High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared).
• A quiet, well-lit, professional workspace with a neutral background (gray or white).
• Desk space for a monitor and laptop.

Bond will provide IT equipment after onboarding.

Compensation: Competitive Base Pay. Bonus: Quarterly bonus for full-time team members - for Permanent contract. Stock Options - for Permanent contract.

At Bond, You’ll Enjoy:

• Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
• Compensation above industry level.
• Stock option grants at a high growth startup.
• Quarterly bonuses for full-time team members.
• Paid time off.
• Complimentary security services for you and your loved ones ($450 value per person).
• Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within.

Bond is an employer that values diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by law. We are committed to a fair and ethical selection process. Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.

Ready to join Bond? Submit your resume in English and tell us why you're a great fit for this role.