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- Tasks: Lead a team of Customer Support Engineers and troubleshoot complex product issues.
- Company: Join a fast-growing company making a global impact in technology.
- Benefits: Enjoy competitive pay, travel opportunities, and a collaborative work culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Bachelor's degree in physical sciences or engineering with 5 years of relevant experience.
- Other info: Opportunity to travel across Europe, the USA, and Asia for hands-on support.
The predicted salary is between 36000 - 60000 £ per year.
Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards.
As Technical Customer Support Manager key responsibilities include:
- Lead & Develop: Manage and coach a team of 6 Customer Support Engineers, guiding them to success while fostering a collaborative, high-performance culture.
- Solve & Innovate: Take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements.
- Customer Impact: Play a vital role in maintaining customer satisfaction by overseeing product installations, maintenance, and ensuring maximum product uptime.
- Global Reach: Travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support.
Skills Required:
- Bachelor's degree in physical sciences or engineering.
- At least 5 years of experience in field service or technical support, ideally with complex engineered products.
- Knowledge of mechanical, electronic, and optical systems, and experience with CRM systems.
If you are enthusiastic about leading a dynamic team and working with innovative technology, apply now to join a fast-growing company with global impact.
Technical Customer Support Manager - Oxford - £Competitive employer: Bond Williams
Contact Detail:
Bond Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Manager - Oxford - £Competitive
✨Tip Number 1
Familiarise yourself with the latest trends in technical support and customer service management. Understanding the current challenges and innovations in the field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing customer support teams. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and resolved complex technical issues in the past. Highlighting your problem-solving skills and leadership experience will set you apart.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will demonstrate your genuine interest in the role and help you articulate how you can contribute to our success.
We think you need these skills to ace Technical Customer Support Manager - Oxford - £Competitive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and leadership. Emphasise your ability to manage teams and your familiarity with complex engineered products.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams and resolved technical issues in the past.
Highlight Relevant Skills: Clearly outline your knowledge of mechanical, electronic, and optical systems in your application. If you have experience with CRM systems, make sure to include that as well.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your troubleshooting skills and innovative thinking. This will show the employer that you can handle the complexities of the role.
How to prepare for a job interview at Bond Williams
✨Showcase Your Leadership Skills
As a Technical Customer Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Technical Knowledge
Make sure you brush up on your knowledge of mechanical, electronic, and optical systems. Be ready to discuss specific technical challenges you've faced and how you resolved them, as this role requires a strong technical background.
✨Highlight Customer Satisfaction Experience
Customer satisfaction is key in this role. Prepare to share instances where you've improved customer experiences or resolved issues effectively, showcasing your commitment to maintaining high performance and quality standards.
✨Be Ready for Travel Discussions
Since the role involves travel across Europe, the USA, and Asia, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with international collaboration or support.
