Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic IT support team and manage daily operations.
- Company: Join a well-established organisation with a strong reputation in IT services.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Previous leadership experience in service/help desk and ITIL certification required.
- Other info: This role offers a chance to develop your skills in a supportive environment.
The predicted salary is between 32000 - 40000 £ per year.
We're currently recruiting for an experienced Service Desk Lead/ Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application support and service management.
In this role, you'll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You'll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business.
Key Responsibilities:- Lead, coach, and support the service desk team
- Oversee ticket management and ensure timely resolution
- Communicate effectively with stakeholders at all levels
- Monitor performance and report on KPIs
- Identify and implement service improvements
- Previous experience leading a service/help desk team
- ITIL Foundation certification (v3 or v4)
- Strong understanding of enterprise applications and service delivery
- Experience with Jira Service Management or a similar system
- Excellent communication and problem-solving skills
This is a hybrid role offering variety, responsibility, and the opportunity to grow into a long-term position.
Service Desk Lead /Application Support employer: Bond Williams
Contact Detail:
Bond Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead /Application Support
✨Tip Number 1
Familiarise yourself with ITIL principles, as having a solid understanding of these frameworks will be crucial in your role. Consider brushing up on the latest ITIL v4 updates to demonstrate your commitment to service management.
✨Tip Number 2
Gain hands-on experience with Jira Service Management or similar tools. If you haven't used them before, explore online tutorials or practice environments to get comfortable with ticket management and reporting functionalities.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 4
Network with professionals in the IT support field. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
We think you need these skills to ace Service Desk Lead /Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and application support skills. Use specific examples from your previous roles that demonstrate your ability to manage a service desk and resolve technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ITIL certification and how it has equipped you with the skills necessary for this position. Be sure to relate your past experiences to the key responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your communication and problem-solving skills in both your CV and cover letter. Provide examples of how you've effectively communicated with stakeholders and improved service delivery in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Lead.
How to prepare for a job interview at Bond Williams
✨Showcase Your Leadership Skills
As a Service Desk Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and supporting team members to achieve their best.
✨Familiarise Yourself with ITIL Principles
Since an ITIL Foundation certification is required, brush up on ITIL principles and be ready to discuss how you've applied them in previous roles. This will show your understanding of service management and its importance in a service desk environment.
✨Prepare for Technical Questions
Expect questions related to application support and service delivery. Be prepared to discuss your experience with enterprise applications and any specific tools like Jira Service Management. Highlight your problem-solving skills with real-life examples.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would communicate with stakeholders at various levels, ensuring everyone is informed and engaged.
