At a Glance
- Tasks: Manage customer accounts, provide top-notch support, and analyse data for growth opportunities.
- Company: Established engineering business with a supportive team environment.
- Benefits: Competitive salary up to £40,000 and opportunities for career advancement.
- Other info: Join a dynamic team and contribute to business growth while enhancing your career.
- Why this job: Take ownership of key accounts and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or account management with strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
We're working with a well-established engineering business looking to recruit a Customer Services Manager to join their busy and supportive team. This is a fantastic opportunity for an experienced customer service professional to take ownership of key customer accounts, service contracts, and sales support activities. You'll play a pivotal role in maintaining exceptional customer relationships, identifying opportunities for business growth, and ensuring the smooth day-to-day operation of the customer service function.
Key Responsibilities:
- Manage customer service contracts, quotations, and account administration
- Provide first-class support to existing customers and resolve account queries
- Analyse customer and business data to identify trends and growth opportunities
- Produce regular reports and performance dashboards
- Support the sales team to increase revenue and improve customer retention
- Collaborate with internal departments to ensure efficient service delivery
- Assist with wider office and operational support where required
Requirements:
- Previous experience within a customer service, sales support, or account management role
- Strong organisational and administrative skills with excellent attention to detail
- Confident analysing data and producing reports using CRM systems and Microsoft Office
- Excellent communication skills
We think you need these skills to ace Customer Service Manager - Poole - Salary up to £40,000
Communication Skills
Time Management
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
Painting Skills
