At a Glance
- Tasks: Support customer service, manage accounts, and analyse order processing.
- Company: Leading biotech company with a friendly, close-knit team.
- Benefits: Hybrid working, potential for permanent role, and career growth.
- Other info: Exciting opportunity with one of Oxford's best employers.
- Why this job: Join a world-class team and make a real impact in biotech.
- Qualifications: Strong communication skills and proficiency in data analysis.
Our client, one of the UK's leading biotech companies, are recruiting a Customer Operations Associate to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to become permanent in 2026.
This is a challenging and varied role with lots of cross channel communication and problem solving involved, working for a world leading biotech business and one of Oxford's best employers. They spun out from the University of Oxford around 20 years ago and have grown to employ over 1000 people all across the globe.
Customer Operations Associate Responsibilities:
- Supporting customer service and sales and improving response time by answering order inquiries in a timely manner regionally
- Managing complex customer accounts with order processing
- Perform system testing during routine updates of D365
- Order processing, PO checking, and confirming order details
- Performing analysis on order processing and shipments to root cause and take corrective and preventative actions
In addition to the Customer Operations work, they want someone to be proficient with data analysis, navigating between a few different systems and identifying trends, presenting data and devising solutions to anticipate issues before they arise and ensure they adopt a more Customer Success style approach moving forward.
They offer a hybrid working arrangement, 2 days WFH and 3 days in the office on the Science Park (OX4).
Customer Operations Specialist (Temporary) in Oxford employer: Bond Williams
Bond Williams in East Hagbourne is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented engineers. With a focus on employee growth, the company provides ample opportunities for professional development while tackling cutting-edge challenges in precision motion systems. The competitive salary and supportive environment make it an ideal place for those seeking meaningful and rewarding careers in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist (Temporary) in Oxford
✨Join Biotechnology Meetups
Get yourself into the loop by joining local biotech meetups or workshops. These events are perfect for making connections with professionals in the field and can often lead to temporary gigs through word-of-mouth. Plus, you'll get to hear about the latest trends and developments directly from the source.
✨Showcase Your Passion in Science
Consider starting a blog or social media channel to showcase your interest in biotechnology. Share the latest research, your insights, and even your projects. This will not only enhance your visibility in the community but also attract potential employers like Bond Williams who might be scrolling through for talent.
✨Tap into University Resources
If you’re still in school or recently graduated, don’t forget to use your university’s career services. They often have exclusive connections with companies looking for temporary staff. Reach out to them for internship listings and networking opportunities tailored to the biotech sector.
✨Apply Directly on Our Website
When you spot that perfect temporary role at Bond Williams, make sure to apply directly through our website. This way, you’ll be in the best position to get noticed quickly and can show your enthusiasm for the role while filling out the application.
We think you need these skills to ace Customer Operations Specialist (Temporary) in Oxford
Some tips for your application 🫡
Showcase Relevant Lab Skills:In the biotech world, your lab skills are paramount. Make sure your CV highlights specific techniques and equipment you’ve used, such as PCR, gel electrophoresis, or cell culture. This will give us a clear picture of what you can bring to Bond Williams as a temporary teammate.
Highlight Your Research Experience:If you’ve worked on any research projects — whether during your studies or in previous positions — make sure to detail these in your application. Include the objective, your role, and what you achieved. This will help us see your potential and fit for the temporary position at Bond Williams.
Keep It Concise and Relevant:Especially for a temporary role, we want to see a clear and focused application. Tailor your CV and cover letter to emphasise the qualifications and experiences that are most relevant to the biotech field and the specific role at Bond Williams. This shows us you’re genuinely interested and capable.
Be Clear About Your Availability:Since it’s a temporary role, let us know right away when you’re available to start and how long you can commit. Include this in your cover letter — this kind of transparency saves us all time and helps us find the right fit quickly at Bond Williams.
How to prepare for a job interview at Bond Williams
✨Brush Up on Your Biotech Basics
Understanding the fundamental concepts in biotechnology is crucial. Be ready to discuss core topics like genetics, molecular biology, or bioinformatics, especially if you're asked technical questions. We suggest revisiting your coursework or recent projects to refresh your memory.
✨Demonstrate Your Adaptability
Since this is a temporary role, they’re likely looking for someone who can jump in and get up to speed quickly. Share experiences where you’ve adapted to new environments, tools, or teams in a short space of time. It shows you're ready to tackle the challenge head-on!
✨Emphasise Your Lab Experience
If you’ve got hands-on experience in lab settings, now’s the time to showcase it. Talk about specific techniques you’ve mastered, like PCR or chromatography, and any relevant safety protocols you’ve followed. These details help paint you as an effective team member from day one.
✨Be Prepared to Explain Your Passion
Hiring managers want to see your motivation, especially for a temporary position in a fast-paced field like biotechnology. Be ready to discuss what excites you about the industry, your career goals, and how this role at Bond Williams aligns with them. It’s all about showing that you’re not just looking for a job, but a stepping stone in your biotech journey.
