At a Glance
- Tasks: Support customer service, manage accounts, and analyse order processing.
- Company: Leading biotech company with a friendly, close-knit team.
- Benefits: Hybrid working, excellent career prospects, and a supportive work environment.
- Other info: Opportunity for permanent role with growth potential in a dynamic industry.
- Why this job: Join a world-class biotech firm and make a real impact on customer success.
- Qualifications: Strong communication skills and proficiency in data analysis.
The predicted salary is between 27900 - 34100 £ per year.
Our client, one of the UK's leading biotech companies, are recruiting a Customer Operations Associate to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to become permanent in 2026.
This is a challenging and varied role with lots of cross channel communication and problem solving involved, working for a world leading biotech business and one of Oxford's best employers. They spun out from the University of Oxford around 20 years ago and have grown to employ over 1000 people all across the globe.
Customer Operations Associate Responsibilities:
- Supporting customer service and sales and improving response time by answering order inquiries in a timely manner regionally
- Managing complex customer accounts with order processing
- Perform system testing during routine updates of D365
- Order processing, PO checking, and confirming order details
- Performing analysis on order processing and shipments to root cause and take corrective and preventative actions
In addition to the Customer Operations work, they want someone to be proficient with data analysis, navigating between a few different systems and identifying trends, presenting data and devising solutions to anticipate issues before they arise and ensure they adopt a more Customer Success style approach moving forward.
They offer a hybrid working arrangement, 2 days WFH and 3 days in the office on the Science Park (OX4).
Customer Operations Associate (Permanent) employer: Bond Williams
Bond Williams in East Hagbourne is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among talented engineers. With a focus on employee growth, the company provides ample opportunities for professional development while tackling cutting-edge challenges in precision motion systems. The competitive salary and supportive environment make it an ideal place for those seeking meaningful and rewarding careers in engineering.
