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- Tasks: Lead and support a team of Customer Support Engineers while solving technical issues.
- Company: Join a fast-growing company making a global impact with innovative technology.
- Benefits: Enjoy opportunities for travel, professional development, and a collaborative work culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Bachelor’s degree in physical sciences or engineering and 5 years of relevant experience required.
- Other info: Travel up to 20% across Europe, the USA, and Asia for hands-on customer collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards.
As Technical Customer Support Manager key responsibilities include:
- Lead & Develop: Manage and coach a team of 6 Customer Support Engineers, guiding them to success while fostering a collaborative, high-performance culture.
- Solve & Innovate: Take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements.
- Customer Impact: Play a vital role in maintaining customer satisfaction by overseeing product installations, maintenance, and ensuring maximum product uptime.
- Global Reach: Travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support.
Skills Required:
- Bachelor’s degree in physical sciences or engineering.
- At least 5 years of experience in field service or technical support, ideally with complex engineered products.
- Knowledge of mechanical, electronic, and optical systems, and experience with CRM systems.
If you are enthusiastic about leading a dynamic team and working with innovative technology, apply now to join a fast-growing company with global impact.
Customer Technical Support Manager employer: Bond Williams Professional Recruitment
Contact Detail:
Bond Williams Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer support technology and tools. This will not only help you understand the technical aspects of the role but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in technical support management. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and resolved complex technical issues in previous roles. Highlighting your problem-solving skills and leadership experience will be crucial during interviews.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission and demonstrating how you can contribute to our team will make your application stand out.
We think you need these skills to ace Customer Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and leadership. Emphasise your ability to manage teams and your familiarity with complex engineered products.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams and resolved technical issues in the past.
Highlight Relevant Skills: Clearly outline your knowledge of mechanical, electronic, and optical systems in your application. If you have experience with CRM systems, make sure to include that as well.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your troubleshooting skills and innovative solutions. This will show the company that you can handle the complexities of their products.
How to prepare for a job interview at Bond Williams Professional Recruitment
✨Showcase Your Leadership Skills
As a Customer Technical Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Technical Expertise
Make sure to brush up on your knowledge of mechanical, electronic, and optical systems. Be ready to discuss specific technical challenges you've faced and how you resolved them, as this will show your problem-solving capabilities.
✨Highlight Customer Satisfaction Experience
Customer satisfaction is key in this role. Prepare to share instances where you've directly impacted customer satisfaction, whether through product installations or troubleshooting, and how you ensured maximum uptime.
✨Be Ready for Travel Discussions
Since the role involves travel across Europe, the USA, and Asia, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that demonstrate your adaptability in different environments.
