Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours. What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency JBRP1_UKTJ
