At a Glance
- Tasks: Support volunteers and community networks while providing excellent customer service.
- Company: Join a dynamic team dedicated to enhancing volunteer experiences.
- Benefits: Competitive salary up to £30,000 with flexible full-time or part-time options.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.
What you'll be doing
- You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.
- Handling enquiries via phone, email, and post.
- Supporting volunteer engagement and stewardship activities.
- Coordinating fundraising and event materials and resources.
- Assisting with payments, memberships, and general administrative processes.
- Processing purchase orders, expenses, and supplier payments.
- Maintaining accurate records and databases.
- Supporting event administration and coordination tasks.
- Handling and resolving complaints professionally.
- Working collaboratively with internal teams.
What we're looking for
- Proven customer service experience (contact centre experience desirable).
- Strong communication and relationship-building skills.
- Ability to work in a fast-paced, target-driven environment.
- Excellent organisation and attention to detail.
- Confident using Microsoft Office, especially Excel.
- Experience with databases or fundraising/volunteer environments is beneficial.
Volunteer Experience Officer - Poole- up to £30,000-FT/PT employer: Bond Williams Limited
At Bond Williams Professional Recruitment, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Volunteer Experience Officer in Poole, you will benefit from flexible working hours, opportunities for professional development, and the chance to make a meaningful impact within the community. Join us to be part of a passionate team dedicated to enhancing volunteer experiences and building strong relationships.
