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For Companies At a Glance
- Tasks: Provide top-notch customer support and assist with mortgage transactions in a dynamic team.
- Company: Join a supportive company that values its employees and fosters growth.
- Benefits: Competitive salary up to £26,500, hybrid work model, and excellent employee benefits.
- Why this job: Make a real difference in customers' lives while developing your career in financial services.
- Qualifications: Experience in customer service and good IT skills; knowledge of mortgages is a plus.
- Other info: Great opportunities for professional development and a friendly work environment.
The predicted salary is between 22000 - 29000 £ per year.
Are you experienced in financial services and ready for your next step? Our client in Wimborne is looking for a Mortgage / Customer Service Consultant to provide excellent customer support and essential administrative assistance within a busy and professional team.
Key Responsibilities:
- Process transactions accurately and efficiently
- Support customers with online services and enquiries
- Handle telephone and face-to-face queries, delivering a high standard of service
- Produce reports and assist the retention team
- Identify and suggest process improvements
- Ensure compliance with FCA and PRA requirements
Skills & Experience:
- Proven administrative and customer service experience
- Good IT skills, including Word and Excel
- Knowledge of mortgage or savings products advantageous
- Previous experience within financial services
- CeMAP qualification would be desirable
If you're looking to work with a company that truly values its staff and offers great benefits, then this is the role for you.
To apply, please send your CV to or call the Office & Commercial team on 01202 233777 opt 1.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
Mortgage / Customer Service Consultant - Hybrid - Up to £26,500 employer: Bond Williams Limited
Contact Detail:
Bond Williams Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage / Customer Service Consultant - Hybrid - Up to £26,500
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Mortgage / Customer Service Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of mortgage products and customer service best practices. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether online or face-to-face, highlight your administrative experience and IT skills. Make sure they see how you can add value to their team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service within the financial sector.
We think you need these skills to ace Mortgage / Customer Service Consultant - Hybrid - Up to £26,500
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial services background to catch our eye!
Showcase Your IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency in Word and Excel. If you’ve used these tools in previous roles, give us some examples of how you’ve done so.
Highlight Relevant Experience: If you have any knowledge of mortgage or savings products, make it known! We love seeing candidates who can bring that extra bit of expertise to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Bond Williams Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage and savings products. Familiarise yourself with the latest trends in financial services, as this will show your potential employer that you're genuinely interested and informed about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you resolved issues or improved a process, as these stories will highlight your ability to handle queries effectively.
✨Get Comfortable with Compliance
Since compliance with FCA and PRA requirements is crucial, be ready to discuss how you ensure adherence to regulations in your previous roles. This will demonstrate your understanding of the importance of compliance in the financial sector.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and administrative tasks. This will help you articulate your thoughts clearly and boost your confidence before the big day.
