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- Tasks: Provide top-notch customer service in Italian and English, handling queries via email and live chat.
- Company: Join a leading UK biotech company known for its friendly and close-knit team culture.
- Benefits: Enjoy hybrid working options with up to 2 days from home and competitive pay.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Fluency in Italian and English, plus experience in customer service and multitasking skills.
- Other info: Initial 6-month temporary role with potential for permanent position in 2026.
The predicted salary is between 19200 - 28800 £ per year.
One of the UK\’s leading biotech companies, are recruiting an Italian Speaking Customer Service Specialist to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with a view to convert to permanent in 2026. The role is focused on providing first class end-to-end solutions to a wide range of customer enquiries in both italian and English.
Key Responsibilities:
- Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations
- Taking ownership of customer queries, mainly over email and live chat, tackling a wide range of queries efficiently and effectively.
- Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence.
- Using Salesforce CRM software on a daily basis.
The ideal Italian Speaking Customer Service Specialist will:
- Fluent in Italian and English
- Be someone who enjoys a varied job, working at pace, where no two days are the same.
- Have a variety of Customer Service experience to draw on to help deal with any given situation that may arise
- Be able to prioritise and multi-task effectively.
The role offers hybrid working with up to 2 days working from home and the rest in the office based a fwer miles South of Oxford City Centre. Usually you will be in the office 5 days for the first two weeks, for training.
If you are looking for your next career move in Customer Service where you can put your skills and experience to great use in a varied and fast paced role, working in a friendly team at one of Oxford\’s most exciting companies, then apply today!
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Italian Speaking Customer Service Specialist - Oxford - £32,000 in Oxford employer: Bond Williams Limited
Contact Detail:
Bond Williams Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Customer Service Specialist - Oxford - £32,000 in Oxford
✨Tip Number 1
Brush up on your Italian and English communication skills. Since the role requires fluency in both languages, practice speaking and writing in a professional context to ensure you can handle customer queries effectively.
✨Tip Number 2
Familiarise yourself with Salesforce CRM software. Since this role involves daily use of Salesforce, having a basic understanding or even completing a quick online tutorial can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions related to customer service. Think of examples from your past experiences where you successfully managed customer queries or resolved issues, as this will demonstrate your ability to handle the varied nature of the job.
✨Tip Number 4
Research the company’s global presence and its operations. Understanding how different departments interact and the company's overall mission can help you articulate how you would fit into their team and contribute to their success.
We think you need these skills to ace Italian Speaking Customer Service Specialist - Oxford - £32,000 in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you've used both Italian and English. Emphasise any relevant skills that align with the job description, such as problem-solving and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle diverse queries. Mention your fluency in Italian and English, and provide examples of how you've successfully managed customer issues in the past.
Highlight Relevant Experience: In your application, focus on any previous roles where you dealt with customer enquiries, especially in a fast-paced environment. If you've used Salesforce or similar CRM software, be sure to mention this experience.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a friendly team at a leading biotech company. Express your eagerness to contribute to their customer service goals and your adaptability to a varied job role.
How to prepare for a job interview at Bond Williams Limited
✨Brush Up on Your Language Skills
Since the role requires fluency in both Italian and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to switch between languages seamlessly, especially when discussing customer service scenarios.
✨Familiarise Yourself with Salesforce
As the job involves using Salesforce CRM software daily, it’s a good idea to familiarise yourself with its features. If you have prior experience, be ready to discuss how you've used it in past roles, or if you're new to it, mention your willingness to learn quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service experience. Think of specific examples from your past roles where you successfully handled customer queries or escalations, and be ready to share these stories during the interview.
✨Show Enthusiasm for Teamwork
This position is part of a close-knit team, so highlight your ability to work collaboratively. Share examples of how you've effectively communicated and coordinated with other departments in previous jobs, as this will demonstrate your fit for their team-oriented culture.
