At a Glance
- Tasks: Provide top-notch customer support in Italian and English, handling queries via email and live chat.
- Company: Join a leading biotech company known for its friendly and close-knit team culture.
- Benefits: Enjoy hybrid working options with up to 2 days from home and competitive pay.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Fluent in Italian and English, with prior customer service experience and strong multitasking skills.
- Other info: Initial 6-month temporary role with potential for permanent position in 2026.
The predicted salary is between 19200 - 28800 £ per year.
One of the UK\’s leading biotech companies, are recruiting an Italian Speaking Customer Service Specialist to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with a view to convert to permanent in 2026. The role is focused on providing first class end-to-end solutions to a wide range of customer enquiries in both italian and English. Key Responsibilities: Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations Taking ownership of customer queries, mainly over email and live chat, tackling a wide range of queries efficiently and effectively. Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence. Using Salesforce CRM software on a daily basis. The ideal Italian Speaking Customer Service Specialist will: Fluent in Italian and English Be someone who enjoys a varied job, working at pace, where no two days are the same. Have a variety of Customer Service experience to draw on to help deal with any given situation that may arise Be able to prioritise and multi-task effectively. The role offers hybrid working with up to 2 days working from home and the rest in the office based a fwer miles South of Oxford City Centre. Usually you will be in the office 5 days for the first two weeks, for training. If you are looking for your next career move in Customer Service where you can put your skills and experience to great use in a varied and fast paced role, working in a friendly team at one of Oxford\’s most exciting companies, then apply today! Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency TPBN1_UKTJ
Italian Speaking Customer Service Specialist - Oxford - £32,000 employer: Bond Williams Limited
Contact Detail:
Bond Williams Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Customer Service Specialist - Oxford - £32,000
✨Tip Number 1
Brush up on your Italian and English communication skills. Since the role requires you to handle customer queries in both languages, being fluent and confident in both will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Salesforce CRM software. As you'll be using it daily, having a basic understanding or even some experience with it can demonstrate your readiness for the role.
✨Tip Number 3
Showcase your ability to multitask and prioritise effectively. Prepare examples from your past experiences where you've successfully managed multiple customer inquiries or projects simultaneously.
✨Tip Number 4
Research the company’s global presence and their approach to customer service. Understanding their values and how they operate can help you align your answers during any interviews and show your genuine interest in the role.
We think you need these skills to ace Italian Speaking Customer Service Specialist - Oxford - £32,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you've used both Italian and English. Emphasise any experience with CRM software, especially Salesforce, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past, showcasing your ability to multitask and prioritise effectively.
Showcase Language Skills: Clearly indicate your fluency in both Italian and English. If possible, provide examples of situations where you’ve used these languages in a professional context, especially in customer service scenarios.
Highlight Teamwork and Communication: Since the role involves coordination with various departments, mention any relevant experiences that demonstrate your teamwork and communication skills. This could include working on projects with different teams or resolving issues collaboratively.
How to prepare for a job interview at Bond Williams Limited
✨Showcase Your Language Skills
Since the role requires fluency in both Italian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Discuss specific examples from your past roles where you successfully handled customer queries or escalations. Emphasise your ability to manage multiple tasks and prioritise effectively, as this is crucial for the fast-paced environment of the company.
✨Familiarise Yourself with Salesforce
As the role involves using Salesforce CRM software daily, it’s beneficial to have a basic understanding of how it works. If you have prior experience with Salesforce, be ready to discuss it; if not, consider doing a bit of research to show your willingness to learn.
✨Demonstrate Team Collaboration Skills
The job requires coordination with various departments, so be prepared to talk about your experience working in teams. Share examples of how you’ve effectively communicated and collaborated with others to resolve issues or improve customer service.