A specialist technology business is seeking a hands-on Customer Success Engineer to support advanced technical systems used in leading research environments worldwide.
This is a varied, customer-facing role involving installation, troubleshooting, training, and global travel, working closely with end users to ensure complex systems are performing effectively.
As Customer Success Engineer Key responsibilities:
* Install, commission, and test technical systems on-site and remotely
* Provide customer training and ongoing support
* Diagnose and resolve hardware/software issues
* Manage support cases through to resolution
* Work with engineering teams on escalations
* Travel internationally to customer sites (up to 50%)
Experience required:
* Experience in technical support, service, or hands-on engineering
* Comfortable with test equipment and Windows/Linux systems
* Strong communicator and problem solver
* Bonus: experience in scientific, imaging, or precision equipment environments
If you're looking for a hands-on role with international travel and exposure to cutting-edge technology, we'd love to hear from you.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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