At a Glance
- Tasks: Manage customer accounts, resolve enquiries, and process orders in a busy environment.
- Company: Join a well-established business with a supportive team in Poole.
- Benefits: Competitive salary, training opportunities, and long-term career progression.
- Other info: Dynamic role with a collaborative culture and varied responsibilities.
- Why this job: Perfect for those who love building relationships and developing customer service skills.
- Qualifications: Experience in telephone-based customer service or sales, with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
We're working with a well-established business in Poole looking to recruit a Customer Service Adviser to join their busy and supportive team. This is an excellent opportunity for someone with telephone-based customer service or sales experience who enjoys building strong customer relationships and providing a high level of service. The role combines customer service, account management, order processing, and general administration.
Key Responsibilities:
- Manage customer accounts and build strong client relationships
- Handle incoming calls and resolve customer enquiries professionally
- Process customer orders accurately and efficiently
- Proactively contact customers regarding product availability and alternatives
- Promote current products and identify sales opportunities
- Liaise with internal teams to ensure orders and enquiries are handled promptly
- Complete general administration and maintain accurate records
Requirements:
- Previous telephone-based customer service or sales experience
- Excellent communication and organisational skills
- Confident using systems, Outlook, and Excel
- Strong attention to detail and accuracy
- Customer-focused with a proactive and professional approach
- Ability to manage multiple tasks in a busy environment
What's on Offer:
- Opportunity to join a well-established business
- Supportive and collaborative working environment
- Training and development opportunities
- Varied role combining customer service and sales
- Long-term career progression opportunities
This is a fantastic opportunity for a customer-focused individual looking for a varied role where they can build strong client relationships and develop their sales and customer service skills. Interested? Apply now or get in touch for a confidential conversation.
Customer Service Adviser - Poole - £27,000 employer: Bond Williams Limited
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