At a Glance
- Tasks: Provide top-notch customer service and manage orders in a friendly team.
- Company: Join a leading engineering business with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, pension contributions, and early finishes on Fridays.
- Other info: Enjoy a varied role in a close-knit team with opportunities for growth.
- Why this job: Make a real difference by building strong customer relationships and resolving issues.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
We're working with a leading specialist engineering business looking to recruit a Customer Service Adviser to join their small and friendly team. This is a varied, office-based role combining customer service, order processing, invoicing, and general administration. You'll be an important point of contact for customers, building strong relationships and ensuring orders and queries are dealt with accurately and efficiently.
Key Responsibilities:
- Manage the customer service inbox, processing orders, quotes and customer queries
- Handle incoming calls and provide a high standard of customer service
- Build strong customer relationships and resolve issues promptly
- Process invoices, credit notes and daily EDI invoice uploads
- Assist with credit control during quieter periods
- Support the wider team with general administration and other tasks as required
Requirements:
- Previous customer service or administration experience
- Excellent attention to detail and accuracy
- Confident working with numbers, invoices and financial information
- Versatile and happy to get involved across different areas of a small team
- Strong communication and relationship-building skills
- Organised, reliable and able to manage competing priorities
What's on Offer:
- Competitive salary
- 25 days holiday + Bank Holidays, increasing with length of service
- 7% employer pension contribution + 11% employee contribution
- Death in Service benefit
- Office-based role with a friendly, close-knit team
- Early finish on Fridays
This is a great opportunity for someone who enjoys a varied role, takes pride in delivering excellent customer service, and is happy to roll their sleeves up and support wherever needed. Interested? Apply now or get in touch for a confidential conversation.
Customer Service Adviser - Poole - £30,000 employer: Bond Williams Careers
Join one of Oxford's top employers as a Facilities and Maintenance Technician, where you'll be part of a dynamic team dedicated to delivering exceptional maintenance services across multiple sites. With a strong focus on employee development, you will have the opportunity to enhance your skills in a supportive work culture that values enthusiasm and teamwork. Enjoy competitive pay, regular overtime opportunities, and the chance to make a meaningful impact in a thriving company located in the heart of Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Poole - £30,000
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bond Williams Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bond Williams Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser - Poole - £30,000
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bond Williams Careers:Your cover letter is your chance to shine! Tell us why you want to work at Bond Williams Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bond Williams Careers!
How to prepare for a job interview at Bond Williams Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
