Performance Auditor - Credit Hire / Personal Injury

Performance Auditor – Credit Hire Team / Personal Injury

Location: Liverpool

Salary: £Competitive

Contract Type: Perm

Position Type: Full Time

Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.

With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.

Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.

We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.

We are delighted to be in the position to recruit for a Performance Auditor to join our thriving Credit Hire / Personal Injury team based in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

You will be responsible for analysing and reporting on the performance of case handlers and case progression within the Credit Hire Team.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

Responsibilities:

· Interpret Management Information

· Analyse and interpret performance against KPI’s and objectives.

· Work in collaboration with senior managers to identify areas of underperformance and suggest solutions to address the same.

· Identify training and staff development needs.

· Maintain and improve employees' performance in line with an organisation's objectives.

· Keep under review Key Performance Indicators to ensure fit for purpose.

· Focus on accountability and transparency and foster a clear understanding of expectations.

· Work in collaboration with the Performance Manager, IT and the Management Information team to develop intuitive and innovative tools and software to enhance performance visibility and management.

· Analyse data to identify areas for improvement and trends and efficiency gains,

· Sample audit cases to identify risks, underperformance, and efficiency gains.

· Produce coherent reports daily, weekly and monthly highlighting areas of good, average and under performance.

· Undertake any other tasks as deemed relevant and reasonable by the business.

About you:

· Ideally, come from a legal background with a good understanding of legal principles.

· Ability to interpret data and conduct case reviews.

· Good sound judgement and commercial awareness.

· Excellent interpersonal and communication skills, both written and spoken.

· Ability to organise and prioritise a day’s work.

· Experience in using Excel.

· Competent working with a case management system and have a good knowledge of MS Office and Outlook.

Desirable:

· Previous case handling experience

· Experience in personal injury and or credit hire would be helpful but not essential.

· Team player working to achieve business and team goals.

· Self-motivated and use own initiative.

· Resilient and able to work in a fast paced, challenging and changing environment.

· Be passionate about developing a career at Bond Turner

Company Values:

We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.

• We support
• We surpass
• We succeed

What we offer in return:

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A competitive salary, 23 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. Free onsite Gym, weekly classes and wellbeing programmes. Discounted onsite Restaurant, Coffee Shop / Café. Secure bike storage. Discounted local parking. The opportunity to develop a rewarding and successful career with a wonderful Law firm.