At a Glance
- Tasks: Manage relationships with insurers and lead high-performing teams for outstanding client results.
- Company: Dynamic law firm in Liverpool focused on collaboration and client success.
- Benefits: 23 days holiday, birthday off, income protection, and well-being programmes.
- Other info: Professional office environment with excellent career development opportunities.
- Why this job: Shape growth strategies and make a real impact in the legal field.
- Qualifications: Legal background, strong negotiation skills, and experience with case management systems.
The predicted salary is between 40000 - 50000 € per year.
Our business is people. Our clients are at the centre of everything we do, but we can only deliver the right result with exceptional people.
We are delighted to be in the position to recruit for an exceptional Third Party Relationship & Operational Excellence Manager to join our thriving Pre Litigation Credit Hire team based in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.
You will be responsible for managing and overseeing relations with third party insurers/Solicitors and assisting the Heads of Department with supervision of the Fee Earners within our expanding Pre Litigation Credit Hire Team. Reporting directly to the Directors, the successful candidate will play a crucial role shaping and driving our growth strategy by establishing and sustaining excellent working relationships with our insurance and Solicitor Partners through regular collaboration, working together to achieve our mutual goal for rapid resolution of disputes.
You will also be instrumental in supporting the Heads of Department to lead high-performing teams, implementing technical strategies, driving operational excellence and delivering an excellent client care journey. This is a perfect opportunity for the right candidate with an established record of strong negotiation and leadership skills, a key understanding of commercial awareness, familiarity with litigation, the ability to meet pivotal deadlines, and a desire to lead and inspire teams to achieve high performance to deliver outstanding results for clients.
Responsibilities:
- Maintain and develop relationships with our insurer/Solicitor opponents to be able to proactively initiate and lead settlement negotiations.
- Mentor and provide support to junior staff.
- Conducting performance reviews and providing technical training.
- Overseeing crucial deadlines to maintain efficiency and compliance.
- Evaluate cases to produce case plans in order to progress matters.
- Analyse and interpret performance against KPI’s and objectives.
- Work in collaboration with senior managers to implement training plans.
- Analyse data to identify areas for improvement and trends and efficiency gains.
About you:
- Come from a legal background with a good understanding of legal principles.
- Possess a technical knowledge and deep understanding of motor liability and credit hire claims.
- Exceptional negotiation and interpersonal skills for dealing with third party insurers/Solicitors.
- Ability to interpret data and conduct case reviews.
- Competent working with a case management system and have a good knowledge of MS Office and Outlook.
- Experience in using Excel.
- Good sound judgement and commercial awareness.
- Ability to organise and prioritise.
Company Values:
We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.
We support We succeed
What we offer in return:
- We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.
- 23 days holiday + your Birthday off + plus 8 bank holidays.
- Income protection, critical illness cover & death in service cover.
- Employee Assistant Programme.
- Free onsite weekly classes and well-being programmes.
- Discounted onsite Restaurant, Coffee Shop / Café.
- Secure bike storage.
- The opportunity to develop a rewarding and successful career with a wonderful Law firm.
Third Party Relationship & Operational Excellence Manager in Liverpool employer: Bond Turner
Join our dynamic team in Liverpool as a Third Party Relationship & Operational Excellence Manager, where we prioritise people and exceptional service. Enjoy a supportive work culture that fosters collaboration and professional growth, alongside benefits like 23 days holiday plus your birthday off, income protection, and well-being programmes. With a focus on operational excellence and client satisfaction, this role offers a unique opportunity to make a meaningful impact in a thriving legal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Relationship & Operational Excellence Manager in Liverpool
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of landing that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've excelled in previous roles, especially in negotiation and leadership. We want to see your passion and expertise shine through!
✨Follow Up Like a Boss
After any interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit for the role!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Third Party Relationship & Operational Excellence Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your negotiation and leadership skills, as well as any relevant legal background. We want to see how you can contribute to our Pre Litigation Credit Hire team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your experience aligns with our mission. Don’t forget to mention your understanding of motor liability and credit hire claims – it’s key for us!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive operational excellence and lead high-performing teams. We love seeing quantifiable results, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bond Turner
✨Know Your Stuff
Make sure you brush up on your legal principles and motor liability knowledge. Familiarise yourself with the specifics of credit hire claims, as this will show your potential employer that you're serious about the role and understand the industry.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've led or been a part of. Highlight how you achieved successful outcomes, especially in challenging situations. This will demonstrate your exceptional negotiation skills and your ability to handle third-party relationships effectively.
✨Be a Team Player
Since the role involves mentoring junior staff and collaborating with senior managers, be ready to discuss your leadership style. Share experiences where you've successfully led a team or supported colleagues, showcasing your interpersonal skills and commitment to operational excellence.
✨Data-Driven Mindset
Get comfortable with discussing how you've used data to drive improvements in previous roles. Be prepared to talk about KPIs you've worked with and how you've analysed performance to achieve better results. This will highlight your analytical skills and commercial awareness.
