Complex Technical Credit Hire Team Leader

Complex Technical Credit Hire Team Leader

Our business is people. Our clients are at the centre of everything we do, but we can only deliver the right result with exceptional people.

Location

Liverpool

Position Type

Full Time

Job Description

Complex Technical Credit Hire Team Leader

Location: Liverpool

Contract Type: Perm

Position Type: Full Time – Monday to Friday 9-5 – HYBRID Working

We’re looking for an experienced and driven professional to Team Leader to join our Pre-Litigation Complex Technical Credit Hire team our in Liverpool City Centre office. This is a fantastic opportunity for someone who thrives on delivering results, excels in client service, and enjoys managing challenging, high-value work.

We welcome applications from individuals with either claimant or defendant experience, including Fee Earners and Paralegals with a strong track record in handling credit hire claims. Proven experience in managing cases involving fraud or fundamental dishonesty is essential.

If you’re ambitious, performance-focused, and ready to take the next step in your career—we’d love to hear from you.

Key Responsibilities:

• Oversee all stages of RTA claims using a streamlined, automated workflow to secure optimal outcomes for clients and the firm.
• Manage a diverse caseload of complex pre-litigated cases, including special damages and cases requiring multiple medical reports.
• Accurately assess and quantify special damages, including loss of earnings.
• Evaluate basic hire rate evidence with precision.
• Champion a culture of accurate, consistent, and comprehensive data recording and reporting.
• Drive continuous improvement in operational processes and commercial/tactical strategies.
• Support the refinement of automated workflows to reduce costs and case durations.
• Consistently meet performance targets and KPIs.
• Ensure strict compliance with confidentiality and data protection policies.

About You:

• Demonstrated experience in fraud or counter-fraud case handling is highly advantageous.
• Results-oriented with a commitment to delivering outstanding client care.
• Clear, confident communicator with a professional telephone manner.
• Strong analytical, negotiation, and decision-making skills.
• Thorough understanding of Civil Procedure Rules and credit hire case law.
• Dedicated to excellence in service delivery.
• Capable of working independently and collaboratively within a team environment.

Company Values:

We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.

• We support
• We succeed

What we offer in return:

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A competitive salary including 23 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. Free onsite weekly classes and wellbeing programmes. Discounted onsite Restaurant, Coffee Shop / Café. Secure bike storage. The opportunity to develop a rewarding and successful career with a wonderful Law firm.