At a Glance
- Tasks: Coordinate training events and ensure smooth operations for high-quality service delivery.
- Company: Join Wilmington plc, a leading legal training provider with an inclusive culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, performance bonuses, and health perks.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Gain hands-on experience in a dynamic environment while building valuable relationships.
- Qualifications: Experience in administration and coordination, with strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Customer Service Coordinator
Location
Hybrid / London office one day per week, EC4R
Salary
£28,500 per annum, depending on experience
Contract Type
Full Time, Permanent
What We Can Offer You
25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace.
As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.
As our Customer Service Coordinator, you'll play a vital role in maintaining the smooth operation of Bond Solon's training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.
You'll be responsible for
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients (L&D administrators within client organisations), trainers, and internal teams.
- Coordinating a large volume of training sessions, ensuring all logistics are accurately managed.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they arise.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
- What’s the Best Thing About This Role
You’ll be right at the centre of everything we deliver.
This is a great opportunity to get hands‑on experience in a fast-moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s the Most Challenging Thing About This Role
There is a high volume of work, with responsibility for coordinating a large number of courses simultaneously.
You’ll need to stay organised, prioritise effectively, and remain calm under pressure while managing changing schedules and last‑minute updates.
To be successful in this role, you must have
- A background in administration, with experience in coordination roles, training or events essential to enable you to hit the ground running.
- Solid computer skills, especially in Word, Excel, and Power Point.
- Great communication and customer service skills; you are confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail; you spot the small things and aim to get it right the first time.
- A collaborative, team-oriented approach.
- Strong organisational and prioritisation skills, particularly when managing multiple tasks and deadlines.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bond Solon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bond Solon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bond Solon:Your cover letter is your chance to shine! Tell us why you want to work at Bond Solon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bond Solon!
How to prepare for a job interview at Bond Solon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
