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- Tasks: Support our legal training team by coordinating events and ensuring smooth operations.
- Company: Join Bond Solon, a leader in legal training with over 25 years of experience.
- Benefits: Enjoy hybrid working, performance bonuses, gym memberships, and wellbeing resources.
- Why this job: Be at the heart of training operations and interact with diverse stakeholders.
- Qualifications: Must have excellent communication skills and at least one year in an admin role.
- Other info: Guaranteed interviews for candidates with disabilities who meet the criteria.
The predicted salary is between 22400 - 33600 ÂŁ per year.
Location: Hybrid – London, 77 Leadenhall Street, London EC3A 3DE
Salary: ÂŁ28,000 per annum
Contract Type: Fixed Term Contract, 9 months
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why Do We Want You
Are you an organised and detail-oriented individual ready to step into a fast-paced administrative role supporting our dynamic legal training team?
Please note: We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
As the Client Services Coordinator, you will play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.
You will be responsible for:
- Assisting in the administration of training events and courses.
- Maintaining and developing professional relationships with clients, trainers, and internal teams.
- Liaising with clients to confirm the details of in-house training sessions.
- Coordinating with trainers to ensure they have the necessary documentation and venue (or virtual platform) details.
- Working with internal venue teams to confirm delegate numbers, room arrangements, and other requirements.
- Troubleshooting issues with virtual platforms when necessary.
- Liaising with accreditation bodies to ensure compliance with company qualifications.
- Ordering course materials and ensuring their timely delivery.
- Managing queries from clients and internal teams.
- Handling feedback forms and links.
- Providing cover for other staff members when required.
What’s the Best Thing About This Role
You’ll be at the heart of our training operations, ensuring that our courses run smoothly and efficiently. You will have the opportunity to interact with a variety of stakeholders and gain insights into the legal training sector.
What’s the Most Challenging Thing About This Role
With multiple training events and clients to manage, you’ll need to stay organized and handle competing priorities, especially when unexpected issues arise.
Essential and desirable capabilities
To be successful in this role, you must have:
- Excellent communication and customer service skills.
- High attention to detail and accuracy.
- A minimum of one year’s experience in an administrative role.
- High level of computer literacy, especially in Word, Excel, and PowerPoint.
- The ability to work well within a team.
- Advanced English written and oral skills.
It would be great if you also have:
- Experience within the training or events sector.
About us
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.
Click on “APPLY” today. Remote working/work at home options are available for this role.
Client Services Coordinator - Hybrid employer: Bond Solon
Contact Detail:
Bond Solon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator - Hybrid
✨Tip Number 1
Familiarise yourself with the legal training sector. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field. Attend relevant events or join online forums to connect with others who work in client services or training coordination, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare for situational questions during the interview. Think of examples from your past experiences where you've successfully managed competing priorities or resolved issues, as these are key aspects of the role.
✨Tip Number 4
Showcase your organisational skills. Be ready to discuss specific tools or methods you use to stay organised, especially when managing multiple tasks or events, as this is crucial for the Client Services Coordinator position.
We think you need these skills to ace Client Services Coordinator - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles. Emphasise your communication skills and attention to detail, as these are crucial for the Client Services Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage multiple tasks and maintain professional relationships.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, particularly with Word, Excel, and PowerPoint. Provide examples of how you've used these tools in previous roles to support your claims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Bond Solon
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with the tasks mentioned in the job description, such as liaising with clients and coordinating training events, so you can confidently discuss how your skills align with these requirements.
✨Showcase Your Organisational Skills
Given the fast-paced nature of the role, be prepared to share examples of how you've successfully managed multiple priorities in previous positions. Highlight any tools or methods you use to stay organised, as this will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding troubleshooting issues with virtual platforms or managing client queries. Think of specific situations from your past experience where you successfully resolved challenges, and be ready to discuss them.
✨Emphasise Communication Skills
As communication is key in this role, be ready to discuss how you maintain professional relationships with clients and colleagues. Provide examples of how you've effectively communicated in previous roles, particularly in high-pressure situations, to showcase your customer service skills.
