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- Tasks: Support clients and trainers to ensure smooth training events and programmes.
- Company: Join Bond Solon, a leading legal training provider with a collaborative culture.
- Benefits: Enjoy hybrid working, life assurance, gym memberships, and additional holiday purchase.
- Why this job: Be at the heart of impactful training events and build valuable relationships.
- Qualifications: Experience in administration or coordination, with strong communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Location: Hybrid - London
Salary: Up to £28k
Contract Type: Fixed Term Contract, 12 months
What We Can Offer You: Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why do we want you
At Bond Solon (part of Wilmington plc), we’re proud to help professionals navigate the legal world through our award-winning training solutions! As our Client Service Coordinator, you’ll spend your 12 month FTC supporting clients, trainers and colleagues across a mix of events and programmes to make sure everything runs smoothly from start to finish.
If you’re the kind of person who loves helping people and bringing order to the chaos, we’d love to hear from you!
Responsibilities
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients, trainers, and internal teams.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with our venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they pop up.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
What’s The Best Thing About This Role
You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands-on experience in a fast-moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s The Most Challenging Thing About This Role
There’s a lot happening at once - multiple events, different clients, and the occasional last-minute curveball. You’ll need to stay organised, keep calm under pressure, and be ready to adapt quickly when plans change.
To Be Successful In This Role, You Must Have
- A background in administration, with experience in training, events or coordination roles considered an advantage.
- Solid computer skills, especially in Word, Excel, and PowerPoint.
- Great communication and customer service skills - You’re confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail - You spot the small things and aim to get it right first time.
- A collaborative approach.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.
Join us and do Work That Means Something. At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Client Service Co-ordinator in London employer: Bond Solon Training
Contact Detail:
Bond Solon Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Co-ordinator in London
✨Tip Number 1
Get to know the company! Research Bond Solon and Wilmington plc, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to client service and coordination. Think about examples from your past experiences that showcase your skills in communication, organisation, and problem-solving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Co-ordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Service Coordinator role. Highlight any admin or coordination experience you have, especially in training or events.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about helping clients and how your background makes you a great fit for this role. Be genuine and let your personality shine through!
Show Off Your Communication Skills: Since this role involves liaising with clients and colleagues, make sure your written application showcases your communication skills. Keep it clear, concise, and professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Bond Solon Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Service Coordinator. Familiarise yourself with the key tasks like supporting training events and liaising with clients. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your communication skills. Think of examples where you've successfully handled client queries or built strong relationships. This will highlight your ability to connect with clients and colleagues alike.
✨Prepare for the Chaos
Given that the job can get hectic with multiple events happening simultaneously, be ready to discuss how you manage stress and stay organised. Share specific strategies you use to keep calm under pressure and adapt to last-minute changes.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Prepare examples that illustrate how you've ensured accuracy in your previous work, whether it's managing documentation or troubleshooting issues. This will show that you take pride in delivering high-quality service.
