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- Tasks: Coordinate and manage staff placements in a fast-paced healthcare environment.
- Company: Join Bond Healthcare, the UK's best temporary agency, renowned for quality and excellence.
- Benefits: Enjoy a supportive team culture, professional development, and time off in lieu for Saturday shifts.
- Why this job: Be part of a dynamic team making a real impact in healthcare while developing your skills.
- Qualifications: Experience in coordination or customer service, strong organisational skills, and GCSEs in English and Maths.
- Other info: No on-call duties required, just one Saturday per month with overtime options.
The predicted salary is between 24000 - 36000 £ per year.
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Client:
Bond Healthcare
Location:
Antrim, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7ba909f748ec
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Bond Healthcare is a multi-award-winning nursing agency and were proudly named the “best temporary agency in the UK” in 2022. Based in Belfast city centre, we are renowned for our commitment to quality and excellence. We specialise in the recruitment and placement of temporary Nurses and Healthcare Assistants across Northern Ireland.
As part of our continued growth, we are seeking a motivated and organised Booking Coordinator to support our busy operations team.
About the Role:
The Booking Coordinator will play a key role in scheduling and managing staff placements across multiple healthcare clients. This is a dynamic, fast-paced role that involves close communication with care facilities, healthcare professionals, and internal teams. The ideal candidate will be highly organised, confident with multi-tasking, and thrive under pressure.
Key Responsibilities:
- Act as the first point of contact for all booking and shift availability queries
- Coordinate and schedule Nurses and Healthcare Assistants into shifts across a variety of client sites
- Manage last-minute requests and staffing changes efficiently
- Use CRM systems and online portals to confirm and update shift bookings
- Send confirmations and shift information via SMS and email
- Track and respond to shift amendments via online systems, ensuring all updates are accurately logged
- Proactively gather candidate availability and log data via our App and CRM systems
- Communicate effectively with candidates and clients regarding changes or updates
- Maintain accurate records of bookings, availability, and compliance
- Build and maintain strong relationships with our agency workforce to ensure high shift fulfilment
- Participate in on-call duties (1 Saturday per month, with overtime or time in lieu allowance)
What We’re Looking For:
- Proven experience in coordination, scheduling, customer service, or a similar administrative role
- Strong organisational and time management skills with the ability to multi-task
- Excellent verbal and written communication skills
- A proactive, target-driven, and self-motivated mindset
- Strong customer service skills and a professional telephone manner
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Confident using CRM platforms, and text/email communication tools
- GCSEs in English and Maths (A-C) or equivalent
- Office-based experience in a fast-paced environment
- Ability to remain calm under pressure and manage competing priorities
- Previous experience within a healthcare agency would be desirable but not essential
What We Offer:
- Supportive team environment and positive company culture
- Opportunities for progression and professional development
- Time off in lieu for working one Saturday in every four
- An opportunity to work with “the best temporary agency in the UK”
- If you\’re an efficient multitasker with a passion for coordination and customer service, we’d love to hear from you.
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Booking Coordinator - No \'On-Call\' employer: Bond Healthcare
Contact Detail:
Bond Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator - No \'On-Call\'
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially temporary staffing agencies. Understanding the unique challenges and demands of this industry will help you stand out during conversations with the hiring team.
✨Tip Number 2
Brush up on your CRM skills. Since the role involves using CRM systems to manage bookings, being able to demonstrate your proficiency in these tools can give you a significant edge over other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle pressure and multitask. Think of examples from your past experiences where you successfully managed competing priorities or last-minute changes.
✨Tip Number 4
Network with professionals in the healthcare recruitment field. Engaging with current employees or industry contacts can provide valuable insights into the company culture at Bond Healthcare and may even lead to a referral.
We think you need these skills to ace Booking Coordinator - No \'On-Call\'
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordination, scheduling, and customer service. Use specific examples that demonstrate your organisational skills and ability to multi-task effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the healthcare sector. Mention your understanding of the fast-paced environment and how your skills align with the responsibilities of a Booking Coordinator.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office Suite and any experience with CRM systems. Mention your strong communication skills and ability to remain calm under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Bond Healthcare
✨Showcase Your Organisational Skills
As a Booking Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or managed competing priorities.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you've handled communication with clients or team members in previous roles.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM platforms, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM tools, be sure to mention them during the interview.
✨Demonstrate Your Customer Service Skills
Highlight your customer service experience and how it relates to the healthcare sector. Be prepared to discuss scenarios where you went above and beyond to meet a client's needs or resolve an issue.
