Technical Project Manager

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and ambitious Technical Project Manager to manage complex, technical CRM programmes and projects, the day-to-day relationships with project stakeholders, both internally and client-side.

Location: UK (Bristol)

Job Requirements:

• 5+ years of project management experience in a CRM or digital marketing agency
• Hands-on experience with CRM platforms such as Braze or Salesforce
• A solid understanding of how data moves between CDPs, such as Tealium, and CRM platforms, and what that means for segmentation and personalisation
• The ability to project manage data-driven strategies informed by market and competitive insight
• A forensic attention to detail
• Strong client communication skills and the confidence to lead senior stakeholder conversations

Job Responsibilities:

• Leading the delivery of complex CRM programmes & projects, from brief through to deployment.
• Coordinating cross-functional teams and liaising directly with clients.
• Getting under the skin of the technology, including how data flows between CRM platforms and CDPs to power personalisation and segmentation.
• Working with the client services / delivery team and being actively involved in all aspects of the work and ensuring work is progressing as planned.
• Creating a scope of work - requirement management, preparation and maintenance of business cases, and evaluation of alternative methods to learn from the past to improve delivery; project scope control, baseline change management.
• Developing and managing the project plan and working with discipline leads and project teams to execute strategies and estimating for project activities, including how they can be quality assessed.
• Managing schedules, budgets (if applicable), assets, and overall project organisation ensures requirements and project deliverables dates are communicated, understood, and executed.
• Effectively and efficiently planning and prioritising all deliverables and resources working across the project(s) based on the scope of work and project goals.
• Communicating and documenting project status.
• Actively monitoring project risks, and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
• Managing multiple projects/tasks simultaneously.
• Interacting and collaborating knowledgeably with clients and partners.
• Consistently managing client expectations, ensuring delivery of the highest quality service, and soliciting and acting on client feedback.

Use of Artificial Intelligence: Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.