Pottery Café Manager in England

Position Overview
We are looking for a
hands-on Manager
to oversee the day-to-day running of a busy pottery café.
This role focuses on
operational execution
, staff management, and customer experience.
You will be responsible for ensuring the studio runs smoothly during opening hours, staff are supported and accountable, and customers have a well-organised, enjoyable visit.
This is a practical, floor-based role suited to someone comfortable making decisions, managing people, and keeping operations running consistently.
Key Responsibilities
Daily Operations
Oversee the day-to-day running of the studio during opening hours
Ensure smooth customer flow, bookings, and session turnover
Resolve operational issues promptly and calmly
Staff Management
Create and manage staff rotas and shift coverage
Lead and support front-of-house staff during service
Address lateness, performance issues, and conduct fairly and consistently
Support onboarding and training of new staff
Customer Experience
Ensure a welcoming, organised experience for all customers
Handle customer questions, feedback, and complaints professionally
Standards & Organisation
Ensure procedures are followed consistently
Maintain cleanliness, organisation, and presentation of the studio
Monitor stock levels and flag ordering needs
Maintain clear handovers and basic documentation
Owner Support
Escalate significant issues appropriately
Reduce the need for owner involvement in day-to-day operations
What We\’re Looking For
Essential
Previous experience managing a café, studio, or similar customer-facing business
Confidence managing people and making day-to-day decisions
Strong organisational skills and attention to detail
Calm, professional approach in a busy environment
Clear communication skills
Desirable
Experience with rotas, bookings, or scheduling systems
Experience in hospitality or experience-based businesses
Comfortable being hands-on and leading by example
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