At a Glance
- Tasks: Connect patients and staff through calls, ensuring smooth communication in a busy medical environment.
- Company: Join Bon Secours Mercy Health, a mission-driven organisation focused on well-being.
- Benefits: Enjoy competitive pay, health coverage, tuition assistance, and flexible working hours.
- Other info: Flexible shifts available; great opportunity for personal and professional growth.
- Why this job: Make a difference in healthcare by being the voice that connects people in need.
- Qualifications: High school diploma or GED; experience in telecommunications or customer service preferred.
The predicted salary is between 30000 - 40000 € per year.
Maryview Medical Center in Portsmouth, Virginia is seeking a Telecommunications PBX Operator for a full-time position, requiring 40 hours per week with flexibility to cover various shifts: 6A-2:30P, 2:30P-11P, 10P-6A, or 10:30P-6A. Weekends and holidays are required.
Primary Function
Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, ensuring all needed personnel respond to the proper location.
Employment Qualifications
- High school graduate or GED within 6 months of hire
- Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred
- Computer literate
- Ability to handle multiple tasks, be flexible and adaptable
- Ability to interact professionally with other departments, medical staff, or the general public
- Treat all callers with courtesy and respect
- Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance
- Ability to work with little or no supervision during weekend and night hours
Essential Job Functions
- Answers and routes internal and external calls; provides telephone assistance to all customers without neglect
- Documents and reports telephone malfunctions of communications systems to repair service and supervisor
- Notify physician and staff for routine operations; provides notifications for medical alerts (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate
- Assist other departments with codes as needed
- Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer
- Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities
- Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed
- Assists Lead Operators in the onboarding of new employees when asked
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What We Offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
Telecommunications Operator - Maryview Medical Center employer: Bon Secours Mercy Health
At Maryview Medical Center, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. Our supportive work culture fosters collaboration and respect, while our comprehensive benefits package—including competitive pay, health coverage, and tuition assistance—ensures that you are well taken care of as you contribute to our mission of providing quality healthcare. Join us in Portsmouth, Virginia, where your role as a Telecommunications Operator is vital to connecting patients and medical professionals in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telecommunications Operator - Maryview Medical Center
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maryview Medical Center on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to telecommunications and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your flexibility! Since the job requires covering various shifts, be ready to discuss your availability during the interview. Highlighting your adaptability can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Maryview Medical Center.
We think you need these skills to ace Telecommunications Operator - Maryview Medical Center
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telecommunications Operator role. Highlight any relevant experience in telecommunications or customer service, especially in a healthcare setting, to show us you’re the right fit!
Show Off Your Communication Skills:Since this role requires strong written communication skills, ensure your application is clear and professional. Use a friendly tone but keep it articulate – we want to see that you can communicate effectively, just like you would on the job!
Be Flexible and Adaptable:Mention your ability to handle various shifts and adapt to changing situations. Flexibility is key in this role, so let us know how you can manage different schedules and tasks with ease.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bon Secours Mercy Health
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Telecommunications Operator. Familiarise yourself with the specific tasks mentioned in the job description, like handling emergency codes and providing telephone assistance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and professionally. You might want to rehearse common interview questions with a friend or family member, focusing on maintaining a pleasant tone and clear speech. Remember, your voice is your primary tool in this job!
✨Show Flexibility and Adaptability
The job requires flexibility with shifts, so be prepared to discuss your availability during the interview. Highlight any previous experiences where you successfully adapted to changing circumstances or worked under pressure. This will reassure the interviewer that you can handle the demands of the role.
✨Demonstrate Professionalism
Dress appropriately for the interview and maintain a professional demeanor throughout. Since you'll be interacting with patients and medical staff, it's crucial to convey respect and courtesy. A friendly attitude and a smile can go a long way in making a positive impression!
