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For Companies At a Glance
- Tasks: Connect patients and staff through calls, ensuring smooth communication in a busy medical environment.
- Company: Join Bon Secours Mercy Health, a mission-driven organisation focused on well-being.
- Benefits: Enjoy competitive pay, health coverage, tuition assistance, and flexible work options.
- Other info: Flexible shifts with opportunities for professional growth and development.
- Why this job: Make a difference in healthcare by supporting vital communications and emergency responses.
- Qualifications: High school diploma or GED; experience in telecommunications or customer service preferred.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Maryview Medical Center in Portsmouth, Virginia is seeking a Telecommunications PBX Operator for a full-time position, requiring 40 hours per week with flexibility to cover various shifts: 6A-2:30P, 2:30P-11P, 10P-6A, or 10:30P-6A. Weekends and holidays are required.
Primary Function
Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, ensuring all needed personnel respond to the proper location.
Employment Qualifications
- High school graduate or GED within 6 months of hire
- Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred
- Computer literate
- Ability to handle multiple tasks, be flexible and adaptable
- Ability to interact professionally with other departments, medical staff, or the general public
- Treat all callers with courtesy and respect
- Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance
- Ability to work with little or no supervision during weekend and night hours
Essential Job Functions
- Answers and routes internal and external calls; provides telephone assistance to all customers without neglect
- Documents and reports telephone malfunctions of communications systems to repair service and supervisor
- Notify physician and staff for routine operations; provides notifications for medical alerts (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate
- Assist other departments with codes as needed
- Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer
- Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities
- Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed
- Assists Lead Operators in the onboarding of new employees when asked
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What We Offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
Telecommunications Operator - Maryview Medical Center in Cornholme employer: Bon Secours Mercy Health
Contact Detail:
Bon Secours Mercy Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Operator - Maryview Medical Center in Cornholme
✨Tip Number 1
Get to know the company! Research Maryview Medical Center and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the work culture, plus it shows your proactive approach to getting the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any new openings that might suit your skills and interests.
We think you need these skills to ace Telecommunications Operator - Maryview Medical Center in Cornholme
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telecommunications Operator role. Highlight any relevant experience in telecommunications or customer service, especially in a healthcare setting, to show us you’re the right fit!
Show Off Your Communication Skills: Since this role requires strong written communication skills, ensure your application is clear and articulate. Use a friendly tone that reflects your personality, as we value a pleasant voice and professional appearance.
Flexibility is Key: Mention your availability to cover various shifts, including weekends and holidays. We appreciate candidates who can adapt to our scheduling needs, so let us know how flexible you can be!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bon Secours Mercy Health
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Telecommunications Operator. Familiarise yourself with the specific tasks mentioned in the job description, like handling emergency codes and providing telephone assistance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member, focusing on how you would handle various scenarios, such as dealing with emergency calls or interacting with medical staff.
✨Show Flexibility and Adaptability
The job requires flexibility with shifts, so be prepared to discuss your availability during the interview. Highlight any previous experiences where you successfully adapted to changing circumstances or worked under pressure, as this will show that you can handle the demands of the role.
✨Demonstrate Your Customer Service Skills
As a Telecommunications Operator, treating callers with courtesy and respect is crucial. Think of examples from your past experiences where you provided excellent customer service, especially in a healthcare or telecommunications setting. Be ready to share these stories to illustrate your ability to connect with people professionally.