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For Companies At a Glance
- Tasks: Welcome customers, manage reservations, and ensure smooth dining experiences.
- Company: BOMUL Samgyetang, a Korean wellness dining restaurant focused on nourishment.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join a team that values wellness and customer satisfaction in every bowl served.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a unique dining experience that celebrates traditional Korean cuisine.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview / Employee Value Proposition
BOMUL Samgyetang is a Korean wellness dining restaurant dedicated to the art of nourishment. Each bowl begins with premium organic spring chicken, raised for 50–60 days in cage-free environments that allow natural movement and healthy growth. These chickens develop tender yet pleasantly chewy meat, perfect for creating authentic ginseng chicken soup, a timeless dish cherished across generations. Every soup is simmered in a hanging broth brewed from 18 carefully selected herbs, balancing rich flavour with the healing essence of traditional Korean wellness cuisine. BOMUL, meaning “treasure” in Korean, reflects our belief that true wellness is a treasure to be nurtured, shared, and enjoyed in every nourishing bowl.
Job Summary
You will welcome customers warmly, manage seating and reservations efficiently, handle enquiries and feedback with professionalism, coordinate with kitchen and service teams to ensure smooth dining experiences, process orders and payments accurately, maintain clean service areas, and support promotional and reporting activities.
Responsibilities
- Greet and welcome customers in a friendly and professional manner to create a positive first impression
- Respond promptly and politely to customer enquiries, feedback, and complaints to maintain customer satisfaction
- Take reservations and manage seating arrangements to optimize dining area flow and customer comfort
- Coordinate with kitchen and service staff to ensure timely and smooth delivery of food and services
- Process customer orders, payments, and billing accurately to ensure correct transactions
- Maintain cleanliness and proper setup of customer service areas to uphold hygiene and presentation standards
- Assist in executing promotions, loyalty programs, and customer engagement activities to enhance customer experience
- Prepare daily service reports as required by management to track service performance and issues
Customer Service Officer in London employer: BOMUL HOLDINGS PTE. LTD.
Contact Detail:
BOMUL HOLDINGS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in London
✨Tip Number 1
Make sure to research BOMUL Samgyetang before your interview. Knowing about their commitment to wellness dining and the unique dishes they offer will show that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle enquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky situations.
✨Tip Number 3
When you get the chance, highlight your teamwork skills. Coordinating with kitchen and service staff is key in this role, so share examples of how you've worked well with others in past jobs or experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Officer. Highlight your relevant experience and skills that align with our values at BOMUL Samgyetang, especially your ability to create a warm and welcoming atmosphere.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BOMUL!
How to prepare for a job interview at BOMUL HOLDINGS PTE. LTD.
✨Know the Company Inside Out
Before your interview, take some time to research BOMUL Samgyetang. Understand their values, menu offerings, and what makes their dining experience unique. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Scenarios
As a Customer Service Officer, you'll need to handle various situations with grace. Prepare for common scenarios like dealing with complaints or managing reservations. Practising these responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from past experiences where you successfully resolved customer issues or improved service delivery.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the company and the role you're applying for, setting a positive tone right from the start.
