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For Companies At a Glance
- Tasks: Welcome customers, manage reservations, and ensure smooth dining experiences.
- Company: BOMUL Samgyetang, a Korean wellness dining restaurant focused on nourishment.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join a team that values wellness and customer satisfaction in every bowl served.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a unique dining experience that celebrates traditional Korean cuisine.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview / Employee Value Proposition
BOMUL Samgyetang is a Korean wellness dining restaurant dedicated to the art of nourishment. Each bowl begins with premium organic spring chicken, raised for 50–60 days in cage-free environments that allow natural movement and healthy growth. These chickens develop tender yet pleasantly chewy meat, perfect for creating authentic ginseng chicken soup, a timeless dish cherished across generations. Every soup is simmered in a hanging broth brewed from 18 carefully selected herbs, balancing rich flavour with the healing essence of traditional Korean wellness cuisine. BOMUL, meaning “treasure” in Korean, reflects our belief that true wellness is a treasure to be nurtured, shared, and enjoyed in every nourishing bowl.
Job Summary
You will welcome customers warmly, manage seating and reservations efficiently, handle enquiries and feedback with professionalism, coordinate with kitchen and service teams to ensure smooth dining experiences, process orders and payments accurately, maintain clean service areas, and support promotional and reporting activities.
Responsibilities
- Greet and welcome customers in a friendly and professional manner to create a positive first impression
- Respond promptly and politely to customer enquiries, feedback, and complaints to maintain customer satisfaction
- Take reservations and manage seating arrangements to optimize dining area flow and customer comfort
- Coordinate with kitchen and service staff to ensure timely and smooth delivery of food and services
- Process customer orders, payments, and billing accurately to ensure correct transactions
- Maintain cleanliness and proper setup of customer service areas to uphold hygiene and presentation standards
- Assist in executing promotions, loyalty programs, and customer engagement activities to enhance customer experience
- Prepare daily service reports as required by management to track service performance and issues
Customer Service Officer employer: BOMUL HOLDINGS PTE. LTD.
Contact Detail:
BOMUL HOLDINGS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Before your interview, dive into BOMUL Samgyetang's mission and values. Understanding their focus on wellness and quality will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a customer complaint or a busy dining rush. Being able to demonstrate your problem-solving abilities and calmness under pressure will make you stand out.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Service Officer role. Highlight your relevant experience and skills that match the job description, like managing reservations or handling customer feedback.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially when it comes to customer interactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BOMUL HOLDINGS PTE. LTD.
✨Know the Company Inside Out
Before your interview, take some time to research BOMUL Samgyetang. Understand their values, the importance of their dishes, and what makes their dining experience unique. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Scenarios
As a Customer Service Officer, you'll be dealing with various customer interactions. Prepare for common scenarios like handling complaints or managing reservations. Practising these situations can help you respond confidently and professionally during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and warmly. Use examples from past experiences where you successfully managed customer enquiries or feedback to highlight your skills.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional yet welcoming atmosphere of BOMUL. A polished appearance shows that you respect the opportunity and are serious about the role.
