Restaurant Front of House Assistant in Wokingham

Company Overview

Bombay Story is a modern version of Indian Restaurant, providing the highest quality Indian street and home‑cooked food. We love the idea of people enjoying our dishes without thinking they have sacrificed an ingredient or flavour in order to conform to the latest health ad. The Bombay Story team are passionate individuals with big personalities, but most importantly, they love service excellence delivered in our own unique, upbeat and vibrant style.

Position Overview

We currently have an excellent opportunity for a Full Time or temporary F&B Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Front of House Assistant primary responsibility is to assist Bartenders and Waitstaff, and help busy waitpersons deliver orders to customers on time. Although it may seem simple, it’s an important job that ensures our restaurant’s smooth, efficient operation. We can offer Hospitality Apprenticeship – Staff Apprenticeships by HIT, allowing you to earn a salary while gaining nationally recognised qualifications in a hands‑on environment.

Responsibilities

• Working as a team player on a daily basis, taking direction from the Manager and Supervisor.
• Work in accordance with our Standard Operating Procedures and within the parameters of your training and the guidelines you are given.
• Welcomes customers in a friendly, upbeat manner when they arrive at a restaurant.
• Introduces customers to the menu and announces daily or seasonal menu specials.
• Take order from customers.
• Answers questions about menu items, ingredients, and pricing.
• Process payment and prepare order using correct packaging.
• Maintain shop front including stocking of fridges.
• Work in an orderly and tidy manner always.
• Following our stock rotation guidelines.
• Attend daily meetings with your team, to ensure detailed communications are a regular occurrence, as well as to support the motivation and drive of the whole team.
• Continue with your personal development within the Bombay Story team and partake in training and support sessions when scheduled.
• Work safely with all equipment on site, and make sure the instructions are followed.
• Maintain the highest of cleanliness standards for the premises and your own personal hygiene too.
• Strictly adhere to our HACCP (Healthy & Safety and Food Hygiene) procedures and make sure any paperwork you are responsible for is filled in and up to date.
• Our customers mean the world to us, and we expect all of our team to influence the way they feel, by conveying positive energy with a friendly and professional approach.

Skills & Competences

• Multitasking skills to ensure guests get their orders quickly.
• Organisational skills to easily locate bar patrons and tables to fulfil orders.
• Positive, Happy and Hard Working.
• An understanding of IT and POS (Point of sale systems).
• Excellent communication skills.

Qualifications and Requirements

• English as a first or second language (spoken, written and reading).
• Well groomed and presentable.
• Discretion and Loyalty.
• The ability to multi task.
• Excellent timekeeping.
• Flexible working hours (including working on bank holidays).
• Necessary working permits.