At a Glance
- Tasks: Manage customer projects for aircraft completion, ensuring timelines and budgets are met.
- Company: Join Bombardier, a leading name in aviation with a top-notch service centre in Biggin Hill.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic work environment.
- Other info: Bombardier is an equal opportunity employer, welcoming diverse applicants.
- Why this job: Be part of a collaborative team that values transparency and customer satisfaction.
- Qualifications: Basic knowledge of aircraft maintenance and project management experience required.
The predicted salary is between 28800 - 43200 £ per year.
Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.
Responsibilities
- Act as a primary point of contact with our customer base for the detailed project oversight of the aircraft interior and exterior completion and equipment configurations in respect of the associated technical specification packages.
- Expected to liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
- Monitor workflow to ensure work package is on schedule and within budget. Support Project Responsible/Certifying Staff who manage the project.
- Serve as customer primary point-of-contact in communicating, coordinating, and follow-up on commitments and items such as time/labour/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and address warranty issues (ODC & Customer Dispute)
- Responsible for providing updates on customer issues and invoices daily.
- Review, approve, and sign final customer invoice as needed (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
- Responsible for meeting or exceeding financial objectives on all projects.
- Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure).
- Coordinate with customer concerning entertainment during site visit.
- Once the project starts, coordinate special programs together with Planning and the Project Responsible/Certifying Staff (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty)
- Encourage and promote a safe work environment
Qualifications
- You have basic knowledge of aircraft maintenance programs for business jet aircraft
- You have basic knowledge of aircraft maintenance inspection programs for business jet aircraft
- You have basic knowledge of Environmental, Health & Safety rules, Human Factors, Human performance/-limitations, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations
- You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
- You are skilled in Customer services and Problem resolution necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
- You have previous experience in Project Management
- You have excellent computer literacy and are competent on basic computer systems (e.g. Microsoft Word, Adobe PDF). Knowledge of specific IT systems (e.g. SAP, Pivotal) would be beneficial, but not essential.
- You have good verbal and written communication skills
- You have excellent planning and organizational skills necessary to coordinate workload around multiple assignment
This position is offered as a one-year fixed-term contract, with the potential for extension.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.
Join us at https://bombardier.com/en/careers/career-opportunities
Your ideas move people.
Job: Customer Project Manager
Primary Location: Biggin Hill Service Center
Organization: Bombardier Services (UK)
Requisition: 13368 Customer Project Manager
Customer Project Manager in Biggin Hill employer: Bombardier
Bombardier's Business Aircraft London Service Centre in Biggin Hill is not only the largest Business Aircraft OEM in the UK but also a part of an award-winning network, offering employees a dynamic and collaborative work environment. With a strong focus on operational excellence and a commitment to employee growth, Bombardier provides ample opportunities for professional development while fostering a culture that values transparency, teamwork, and customer-centricity. Located just 14 miles from London, this facility offers a unique advantage for those seeking to thrive in the aviation industry while enjoying the benefits of proximity to the capital.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Project Manager in Biggin Hill
✨Tip Number 1
Familiarise yourself with Bombardier's core values and the Five pillars they emphasise. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around customer-centricity and operational excellence.
✨Tip Number 2
Leverage your network to connect with current or former employees at Bombardier. Ask them about their experiences and any insights they can share about the company culture and expectations for the Customer Project Manager role.
✨Tip Number 3
Brush up on your project management skills, especially in the context of aviation and aerospace. Be prepared to discuss specific projects you've managed, focusing on how you identified risks and ensured customer satisfaction throughout the process.
✨Tip Number 4
Research Bombardier’s recent projects and developments in the aviation sector. Being knowledgeable about their latest innovations and challenges will help you engage in meaningful conversations during interviews and show your genuine interest in the company.
We think you need these skills to ace Customer Project Manager in Biggin Hill
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Customer Project Manager position at Bombardier. Tailor your application to highlight how your skills and experiences align with their expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous project management experience, especially in aviation or related fields. Mention specific projects where you successfully managed customer relationships and met financial objectives.
Showcase Communication Skills:Since the role requires excellent verbal and written communication skills, provide examples in your application that demonstrate your ability to communicate effectively with customers and internal teams. This could include resolving issues or coordinating complex projects.
Tailor Your Cover Letter:Craft a compelling cover letter that not only expresses your enthusiasm for the role but also addresses Bombardier's core values, such as customer centricity and operational excellence. Make it personal and specific to the company culture.
How to prepare for a job interview at Bombardier
✨Understand the Company Culture
Before your interview, take some time to research Bombardier's company culture and values. Familiarise yourself with their Five Pillars and think about how your own values align with theirs. This will help you demonstrate that you're a good fit for the team.
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences in detail. Highlight specific projects where you successfully managed risks, met deadlines, and exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Since the role involves aircraft maintenance, brush up on your knowledge of aircraft maintenance programs and inspection protocols. Be ready to answer technical questions that may arise during the interview, as this will show your competence and confidence in the field.
✨Demonstrate Strong Communication Skills
As a Customer Project Manager, effective communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled difficult customer interactions in the past and how you resolved any issues while maintaining a positive relationship.
