Customer Project Manager

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

Responsibilities

• Act as a primary point of contact with our customer base for the detailed project oversight of the aircraft interior and exterior completion and equipment configurations in respect of the associated technical specification packages.
• Expected to liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
• Monitor workflow to ensure work package is on schedule and within budget.
• Support Project Responsible/Certifying Staff who manage the project.
• Serve as customer primary point-of-contact in communicating, coordinating, and follow-up on commitments and items such as time/labour/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and address warranty issues (ODC & Customer Dispute).
• Responsible for providing updates on customer issues and invoices daily.
• Review, approve, and sign final customer invoice as needed (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
• Responsible for meeting or exceeding financial objectives on all projects.
• Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure).
• Coordinate with customer concerning entertainment during site visit.
• Once the project starts, coordinate special programs together with Planning and the Project Responsible/Certifying Staff (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty).
• Encourage and promote a safe work environment.

Qualifications

• You have basic knowledge of aircraft maintenance programs for business jet aircraft.
• You have basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
• You have basic knowledge of Environmental, Health & Safety rules, Human Factors, Human performance/-limitations, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations.
• You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• You are skilled in Customer services and Problem resolution necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• You have previous experience in Project Management.
• You have excellent computer literacy and are competent on basic computer systems (e.g. Microsoft Word, Adobe PDF). Knowledge of specific IT systems (e.g. SAP, Pivotal) would be beneficial, but not essential.
• You have good verbal and written communication skills.
• You have excellent planning and organizational skills necessary to coordinate workload around multiple assignments.

This position is offered as a one-year fixed-term contract, with the potential for extension. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

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