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- Tasks: Manage customer projects, coordinate maintenance tasks, and ensure smooth communication.
- Company: Join Bombardier, a leading name in business aircraft services with a top-notch facility in Biggin Hill.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a commitment to safety and quality.
- Why this job: Be part of a fast-growing team that values innovation and customer satisfaction in aviation.
- Qualifications: A&P/ICAO Type 2 licenses or equivalent experience preferred; strong interpersonal and project management skills required.
- Other info: Bombardier promotes diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
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Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications, and upgrades from this site. Located only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally positioned to support operators in the UK and beyond.
Customer primary point of contact, perform project management duties including communication, coordination, follow-up actions such as quoting for time/labor/materials (DAF approval), providing daily status updates, obtaining customer approval, debriefing on work packages (induction & output meetings), resolving squawks, and addressing warranty issues (ODC & Customer Dispute).
What are your contributions to the team?
- Research aircraft maintenance input prior to work (defects, SB, repairs, modifications within approved capabilities, required technical resources, parts and tooling availability, access, visa requirements, and timelines).
- Forecast and generate demand for spares, consumables, and outsourcing tasks; follow up with warehouse/supply chain on availability and coordinate assistance for their arrangements and execution.
- Provide quotations to customers for defect rectification and out-of-phase tasks with draft CRS.
- Coordinate special programs with Project Support Team (e.g., ISIT, CSIT) and OEM warranty programs (Smart Parts, ESP, MSP, HAAP, CASP, JSSI, Rolls Royce, etc.) to secure approvals for warranty jobs.
- Create work packages (Work Orders) in SAP and Pivotal, including generating service orders (SVOs) for each task during aircraft induction.
- Organize customer pre-input, induction, and output meetings with customers, supervisors, and leads.
- Update aircraft status daily and report any constraints to the Operations Manager.
- Generate First Progressive Payment Invoice (PPI) for pre-paid or exceeded credit limit cases.
- Develop critical milestones and maintain schedules throughout aircraft delivery, ensuring work is performed per standards (London MOE/Repair Station/Quality Manual, WPI, GPI).
- Coordinate with all departments and facilitate handovers between shifts.
- Support the team in returning aircraft to service after maintenance.
- Calculate/report weight and balance adjustments (TBD).
- Manage core return customer parts shipments and unused parts.
- Close POs from third-party vendors post-RTS and ensure hours are logged before PSAP.
- Enter Corrective Actions (CAs) and generate CRS if needed.
- Notify Invoice Analyst after PSAP work order completion and support invoicing processes, including warranty claims.
- Review, approve, and sign final customer invoices, ensuring they are issued within 5 days of RTS.
- Perform post-work activities such as customer follow-up calls and issue resolution.
- Coordinate side projects as required.
- Promote a safe work environment by supervising safety/security programs, including equipment operation, aircraft systems, 5S, housekeeping, and lean practices.
- Adhere to all company policies and procedures.
- Perform any other ad hoc tasks assigned by management.
How to thrive in this role?
• A&P/ICAO Type 2 licenses or equivalent maintenance experience and certification (Preferred).
• Basic knowledge of local regulations (NAA, EASA, Part 145) and operational regulations (Part 91, 121, 135).
• Knowledge of aircraft maintenance inspection programs, parts, and specialized services for business aircraft.
• Understanding of aircraft repairs, modifications, and Part 21 certifications.
• Knowledge of Environmental, Health & Safety regulations applicable to aircraft maintenance.
• Strong interpersonal skills to develop effective relationships with colleagues, customers, and management.
• Customer service skills to communicate effectively and resolve conflicts, maintaining positive customer relations.
• Previous experience in aircraft project management and planning.
• Critical thinking skills using data analysis.
• Working knowledge of SAP maintenance transactions, MS Office, and MS Project.
Bombardier is an equal opportunity employer, encouraging applications from persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other protected characteristics.
Whether your application advances or not, we will keep you informed via email or phone.
Join us at https://bombardier.com/en/careers/career-opportunities
Your ideas move people.
Job: UMT Customer Project Manager
Primary Location: Biggin Hill Service Center
Organization: Bombardier Services (UK)
Employee Status:
Requisition: 8130 UMT Customer Project Manager
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Customer Project Manager- Line Maintenance/ AOG employer: Bombardier Transportation GmbH
Contact Detail:
Bombardier Transportation GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Project Manager- Line Maintenance/ AOG
✨Tip Number 1
Familiarise yourself with Bombardier's operations and their specific maintenance processes. Understanding their unique service offerings and how they manage customer relationships will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Bombardier, especially those in project management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of relevant regulations such as EASA and Part 145. Being able to discuss these confidently will demonstrate your expertise and commitment to compliance in aircraft maintenance.
✨Tip Number 4
Prepare examples of past project management experiences where you successfully coordinated teams and resolved conflicts. Highlighting your interpersonal skills and ability to maintain positive customer relations will resonate well with the hiring team.
We think you need these skills to ace Customer Project Manager- Line Maintenance/ AOG
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in aircraft maintenance. Use specific examples that demonstrate your skills in communication, coordination, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with Bombardier's needs, focusing on your knowledge of aircraft maintenance and project management.
Showcase Relevant Skills: Emphasise your interpersonal skills and critical thinking abilities in your application. Mention any experience you have with SAP or MS Office, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in project management.
How to prepare for a job interview at Bombardier Transportation GmbH
✨Know Your Aircraft Maintenance Basics
Brush up on your knowledge of aircraft maintenance regulations and inspection programmes. Being able to discuss local regulations like EASA and Part 145 will show that you understand the industry standards and can navigate the complexities of aircraft maintenance.
✨Demonstrate Project Management Skills
Prepare examples from your past experiences where you successfully managed projects, particularly in an aviation context. Highlight your ability to coordinate with various teams and manage timelines effectively, as this role requires strong project management capabilities.
✨Showcase Your Customer Service Skills
Since this role involves being the primary point of contact for customers, be ready to discuss how you've handled customer interactions in the past. Emphasise your conflict resolution skills and your ability to maintain positive relationships, even under pressure.
✨Familiarise Yourself with SAP and MS Office
As the role involves creating work packages and managing maintenance transactions, having a good grasp of SAP and MS Office is crucial. Be prepared to discuss your experience with these tools and how they have helped you in previous roles.