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- Tasks: Join our team as an IT Service Desk Technician, providing top-notch support to Bolton Hospital users.
- Company: Bolton NHS Foundation Trust is dedicated to delivering excellent healthcare and innovative IT solutions.
- Benefits: Enjoy a structured career path, development opportunities, and the chance to work with advanced technologies.
- Why this job: Be part of a dynamic team that values communication and collaboration while making a real impact in healthcare.
- Qualifications: We're looking for tech-savvy individuals with great communication skills and a passion for customer service.
- Other info: This role does not meet sponsorship requirements for overseas nationals.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to thegov.ukwebsite Skilled Worker visa: Overview -GOV.UK(www.gov.uk)
Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer.
Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan.
The requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. Most importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
IT Service Desk Technician | Bolton NHS Foundation Trust employer: Bolton NHS Foundation Trust
Contact Detail:
Bolton NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician | Bolton NHS Foundation Trust
✨Tip Number 1
Familiarize yourself with the specific IT systems and technologies used within the NHS. Understanding the common issues faced by users in a healthcare setting can give you an edge during the interview.
✨Tip Number 2
Highlight your customer service skills and experiences. Since this role emphasizes excellent customer service, be prepared to share examples of how you've successfully resolved issues for users in the past.
✨Tip Number 3
Demonstrate your ability to work in a team. Share instances where you've collaborated with others to solve problems or improve processes, as teamwork is crucial in this role.
✨Tip Number 4
Research Bolton NHS Foundation Trust and its values. Showing that you align with their mission and understand their commitment to patient care can set you apart from other candidates.
We think you need these skills to ace IT Service Desk Technician | Bolton NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Carefully read the job description and person specification for the IT Service Desk Technician position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service roles. Provide specific examples of how you've successfully resolved issues or improved processes to demonstrate your problem-solving skills.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your ability to communicate effectively with both technical and non-technical users. Use clear and concise language in your application to reflect this skill.
Tailor Your Application: Customize your CV and cover letter to align with the values and mission of Bolton NHS Foundation Trust. Mention your passion for innovation and customer service, and how you can contribute to their dedicated team.
How to prepare for a job interview at Bolton NHS Foundation Trust
✨Show Your Passion for IT Innovation
Make sure to express your enthusiasm for IT innovation during the interview. Share examples of how you've embraced new technologies in previous roles and how you can bring that innovative mindset to the Bolton NHS Foundation Trust.
✨Demonstrate Excellent Customer Service Skills
Since this role involves providing first point of contact support, highlight your customer service experience. Prepare to discuss specific instances where you successfully resolved issues or improved user satisfaction.
✨Communicate Clearly and Effectively
As a great communicator, it's essential to articulate your thoughts clearly. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Emphasize Team Collaboration
The role requires being a team player, so be ready to discuss your experiences working in teams. Highlight how you contribute to a positive team environment and collaborate effectively with colleagues to achieve common goals.
