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- Tasks: Lead the writing of complaint responses and manage them efficiently.
- Company: Join Bolton NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Gain experience in a supportive healthcare environment with opportunities for growth.
- Why this job: Make a real impact by addressing patient concerns and improving care quality.
- Qualifications: Strong writing skills and knowledge of NHS complaints processes required.
- Other info: Disability Confident employer offering interviews to qualified applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Complaints Management:
· Lead the writing and coordination of complaint responses, ensuring adherence to NHS complaints processes and Trust policies.
· Manage complaint responses within the Division, ensuring timely and efficient handling.
· Work flexibly with colleagues, patients, and their families to address concerns and provide support.
· Analyse complaints and patient experience data, preparing and presenting findings on themes and trends.
Administrative Support:
· Utilise Microsoft systems and Trust local incidents management system for daily tasks.
· Produce documents and reports to support governance performance monitoring.
· Manage the Divisional Governance Tracker and support the development of procedural documents.
About Us:
At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. We are looking for a talented individual to join our team as a Complaint Response Writer & Governance Administrator.
The post holder will be responsible for the delivery of high-quality responses to complaints within Acute Adult Care Division, as well as providing administrative support within governance remit of the Division. The post holder will also ensure that achievement of the national standards is met within that area and provide a confidential, efficient and service user friendly approach to each speciality within the Division.
The post holder will be a Lead Writer for Acute Adult Care Division complaint responses, ensuring the Senior Leadership Team is fully supported in providing comprehensive responses to all patient & their family’s queries. Effective, efficient and confidential handling of complaints using discretion, initiative, tact and diplomacy will be required.
Are you a skilled writer with a knack for handling complaints with tact and diplomacy? Do you excel in administrative tasks and thrive in a healthcare setting? If so, we want you on our team!
About You:
· Knowledge of the NHS complaints process.
· Exceptional writing skills with the ability to handle sensitive information with discretion.
· Strong organisational and administrative abilities.
· Ability to work independently and as part of a team.
· Excellent communication and interpersonal skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
AACD Complaint Response Writer & Governance Administrator | Bolton NHS Foundation Trust employer: Bolton NHS Foundation Trust
Contact Detail:
Bolton NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AACD Complaint Response Writer & Governance Administrator | Bolton NHS Foundation Trust
✨Tip Number 1
Familiarize yourself with the NHS complaints process. Understanding the specific protocols and guidelines will not only help you in your role but also demonstrate your commitment to the position during the interview.
✨Tip Number 2
Highlight your writing skills by preparing a few sample responses to hypothetical complaints. This will showcase your ability to handle sensitive information with discretion and tact, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Bolton NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your organizational and administrative skills in detail. Be ready to share examples of how you've successfully managed multiple tasks or projects, as this will be key in demonstrating your fit for the governance aspect of the role.
We think you need these skills to ace AACD Complaint Response Writer & Governance Administrator | Bolton NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaint Response Writer & Governance Administrator. Familiarize yourself with NHS complaints processes and Trust policies to demonstrate your knowledge in your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in complaints management, writing, or administrative support within a healthcare setting. Use specific examples to showcase your skills in handling sensitive information and your ability to work both independently and as part of a team.
Tailor Your Application: Customize your application materials to reflect the language and requirements outlined in the job description. Use keywords from the posting, such as 'exceptional writing skills' and 'strong organisational abilities', to align your qualifications with what the Trust is looking for.
Proofread Your Documents: Ensure that your CV and cover letter are free from errors. Given the importance of effective communication in this role, a polished application will demonstrate your attention to detail and professionalism.
How to prepare for a job interview at Bolton NHS Foundation Trust
✨Understand the NHS Complaints Process
Make sure you have a solid grasp of the NHS complaints process. Familiarize yourself with the specific policies and procedures of Bolton NHS Foundation Trust, as this will demonstrate your commitment and preparedness during the interview.
✨Showcase Your Writing Skills
Prepare examples of your writing that highlight your ability to handle sensitive information with discretion. Be ready to discuss how you approach writing complaint responses and ensure they are comprehensive and empathetic.
✨Demonstrate Your Organizational Abilities
Be prepared to discuss how you manage multiple tasks and prioritize effectively. Share specific examples of how you've successfully handled administrative responsibilities in previous roles, especially in a healthcare setting.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would engage with patients, families, and colleagues to address concerns and provide support.
