Facilities (FOH) Manager in Bolton

About the role

In short – you’ll be the go‑to person for ensuring our facilities are safe, compliant, efficient, and welcoming, allowing others to focus on supporting the young people the charity exists to support. From managing building services to greeting visitors, you’ll make sure our facilities reflect our charity’s professionalism and care. We are looking for a flexible, personable, committed, and conscientious facilities manager with a can‑do attitude and good people‑management skills. The team will be at the heart of the organization, ensuring facilities run smoothly and that staff, volunteers, young people and external users have a great experience. The team will also drive commercial revenues from external hire of the facilities.

The role (with team) encompasses ongoing planned maintenance and reactive maintenance, legal and safety compliance checks, supplier management, front‑of‑house welcome & access, support for member‑management processes, general facilities & event support, health and safety, risk assessments (including evacuation protocols), daily checks, cleaning, facilitation of external hirers, help to upsell and administer facility hire, opening and closing duties, and everything that ensures the building runs efficiently.

Main Responsibilities

• Maintain high standards of presentation around our facilities and surrounding grounds.
• Be a keyholder and open or close the building if required; train others to become keyholders.
• Ensure facility‑management and H&S checks are complied with by managing the schedule (on Opps Pal), e.g. fire checks, water checks, or emergency lighting checks.
• Complete building checks and inspections.
• Carry out small maintenance tasks where suitably trained.
• Handle building access, deliveries, and contractor protocols.
• Manage FM contractor relationships and drive best‑value negotiations.
• Manage and monitor the facilities budget and other KPI’s.
• Maintain a warm, welcoming, and positive image; be presentable, including the tidiness of the reception area.
• Provide excellent customer‑service experience and welcome for members, parents, visitors, volunteers, contractors, and third parties.
• Manage the team and reception area and know who is in the building.
• Ensure compliance with GDPR guidelines in all you and your team do.
• Work closely with the events team to offer proactive and positive support for events.
• Ensure cleaning tasks are carried out appropriately, including core hours, later in the day, spot checks, and spot cleaning throughout the day.
• Coordinate meeting rooms, events, and potentially refreshments.
• Manage on‑site operations such as office supplies, general admin, and shared resources.
• Coordinate facility hire (in and out of operational hours).
• Drive promotion and selling of facility hire to support the charity’s financial goals.
• Attend core training delivered by BLGC and deliver FM and Health‑and‑Safety training where applicable.
• Work in line with the club’s vision and values at all times.
• Report any inappropriate behaviour, conversations, or comments within a setting for children and young people.
• Understand and adhere to BLGC policies and procedures, particularly equal opportunities, health and safety, boundaries, and safeguarding.
• Promote and safeguard the welfare of children and young people.
• Attend and contribute in staff team meetings and 1:1 supervision.
• Deliver a focused, measurable contribution to BLGC, operating in line with Bolton Lads & Girls Club values and principles.
• Take a creative and enthusiastic approach to making BLGC a valued facility in Bolton and a leader in its field.
• Promote a positive image of BLGC through your work with children and young people.

Equal Opportunity Statement

BLGC is an equal opportunities employer. We encourage applicants of all backgrounds to apply.