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For Companies At a Glance
- Tasks: Manage the entire order cycle and ensure excellent customer service.
- Company: Join Bolton Food's dynamic Customer Service team in Milan.
- Benefits: Permanent contract, full-time hours, and remote work options available.
- Why this job: Be a key player in enhancing customer relationships and logistics.
- Qualifications: 5 years in Customer Service, strong communication skills, and problem-solving mindset.
- Other info: Collaborative international environment with growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Siamo alla ricerca di un Customer Service & Logistics Specialist da inserire all’interno del team di Customer Service , parte integrante della funzione Supply Chain di Bolton Food , con sede in Italia, Milano .
Stiamo cercando una persona dinamica, precisa e orientata al cliente, che supporti le attivitĂ operative e strategiche del team Customer Service, contribuendo attivamente a garantire un servizio eccellente ai nostri clienti e partner commerciali.
In questo ruolo, non solo sarai responsabile della gestione dell’intero ciclo dell’ordine fino alla consegna, ma avrai un ruolo attivo nell’offrire un valore aggiunto commerciale al cliente, rafforzando il collegamento tra il front-end commerciale e la Supply Chain. Sarai un punto di riferimento affidabile e proattivo anche nella gestione della comunicazione con l’operatore logistico al fine di garantire il buon esito delle consegne.
- Gestire l’intero ciclo dell’ordine: ricezione, inserimento, monitoraggio e chiusura, garantendo il rispetto delle tempistiche e la soddisfazione del cliente.
- Mantenere un contatto costante con clienti, team commerciali e l’operatore logistico per garantire un flusso informativo efficace e tempestivo.
- Contribuire a costruire una relazione proattiva con il cliente, andando oltre l’aspetto operativo e anticipando bisogni o opportunità commerciali in coordinamento con il team Sales.
- Monitorare e risolvere eventuali problematiche legate a disponibilitĂ prodotto, consegne, fatturazione o reclami.
- Collaborare con i team di Demand planning, logistica e supply planning per garantire la corretta pianificazione e distribuzione dei prodotti.
- Utilizzare strumenti di reportistica (Excel, sistemi ERP come SAP) per il monitoraggio dei KPI di servizio.
La figura riporterĂ direttamente al Customer Service & Master Data Manager e collaborerĂ quotidianamente con i team Supply Chain, Sales, Demand Planning, Logistica, in un ambiente collaborativo, strutturato e internazionale.
- Laurea in discipline economiche, linguistiche o affini (preferibile ma non necessaria);
- Esperienza di almeno 5 anni in Customer Service o Shipping Dept;
- Ottime capacitĂ relazionali, orientamento al cliente e predisposizione alla risoluzione dei problemi.
- Spirito di iniziativa e capacitĂ di anticipare bisogni, con un approccio consulenziale verso il cliente.
- Precisione, attenzione al dettaglio e capacitĂ di lavorare in team e in contesti dinamici.
- Conoscenza avanzata di Microsoft Excel; la conoscenza di SAP è considerata un plus .
- Conoscenza della lingua inglese – scritto e parlato.
- Sede di lavoro: Milano, Italia
- Tipo di contratto: Tempo indeterminato
- Orario di lavoro: Full time
- ModalitĂ di lavoro: PossibilitĂ di lavoro da remoto in linea con le policy aziendali
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Customer Service & Logistics Specialist employer: Bolton Group
Contact Detail:
Bolton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bolton Food. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and logistics. Think about your past experiences and how they relate to the role. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your skills! If you have experience with tools like Excel or SAP, be ready to discuss specific examples of how you've used them to solve problems or improve processes. This will demonstrate your technical abilities and readiness for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Customer Service & Logistics Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Logistics Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and any logistics knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've gone above and beyond in previous roles, particularly in customer service and problem-solving.
Showcase Your Skills: Don’t forget to mention your proficiency in tools like Excel and any experience with ERP systems like SAP. These are key for the role, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bolton Group
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and logistics. Brush up on your knowledge of order cycles, delivery processes, and how to handle customer queries effectively. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves constant communication with clients and logistics operators, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. This will demonstrate your ability to maintain effective communication.
✨Be Proactive
Think about how you can add value beyond the basic requirements of the job. Come up with ideas on how to anticipate customer needs or improve processes. Sharing these insights during the interview will highlight your initiative and problem-solving skills.
✨Excel at Excel
Given the emphasis on using Excel and ERP systems like SAP, be ready to discuss your experience with these tools. If possible, prepare to showcase any relevant projects or reports you've created. This will help you stand out as someone who can leverage technology to enhance service delivery.