Network Administration Officer in Bolton

We are looking for an organised and motivated person to join our team as a Network Administration Officer. This is an entry-level role; you don’t need NHS experience. We will provide training and support to help you develop your skills and confidence. You will support our Primary Care Network (PCN) team with day-to-day administration that helps local GP practices and healthcare staff deliver services to patients across Bolton.

What you’ll be doing:

• Processing forms such as new starters and workforce paperwork
• Updating spreadsheets and keeping records organised
• Checking documents for accuracy and completeness
• Communicating with GP practices and internal teams
• General office administration and coordination tasks

Who this role is ideal for:

• Are starting your career or changing direction
• Want experience in the NHS or healthcare sector
• Like organising information and paying attention to detail
• Enjoy working as part of a team
• Are willing to learn and develop new skills

Main duties of the job:

The Network Administration Officer provides core administrative support to the Network Team, primarily supporting Primary Care Networks (PCNs) and the wider Management Team. The post holder will assist in the day-to-day administration required to maintain effective workforce and operational processes across PCNs, the wider Federation and individual practices where support is commissioned. The role focuses on accurate processing, record-keeping and coordination of routine administration activities, particularly those relating to workforce administration and the Additional Roles Reimbursement Scheme (ARRS). The post holder will ensure information is recorded, checked and shared appropriately to support safe, efficient and compliant service delivery. The role is developmental in nature and, following training, the post holder will take ownership of allocated administrative processes and ensure tasks are completed accurately and within required timescales.

About us:

Bolton GP Federation is committed to improving the health of people in Bolton. We deliver accessible services, support the primary care workforce, and champion health equity so that all residents receive the care they deserve. Our vision is health equity and excellence in Bolton. Our mission is to:

• Improve access to NHS services for the people of Bolton
• Support, develop and grow the primary care workforce
• Reduce health inequalities

Our values shape how we work every day:

• Fair – we appreciate individual circumstances and act to reduce inequity
• Integrity – we act in a way that builds trust and confidence
• Bold – we embrace positive change
• Supportive – we enable each other to give the best of our skills and talents

All roles at Bolton GP Federation contribute to this purpose, regardless of job title or level.

Job responsibilities:

This role has an organisational accountability level 1, which means the post holder is responsible for completing defined tasks and activities to an agreed standard, following established processes. The Network Administration Officer is accountable for:

• Accurate and timely completion of allocated administrative tasks
• Maintaining confidentiality and appropriate handling of workforce information
• Following agreed procedures, templates and guidance
• Escalating queries, risks or discrepancies to the Network Manager or relevant team

The Network Administration Officer is responsible for:

• Maintaining organised electronic records and trackers
• Supporting compliance monitoring through accurate data entry

Key Responsibilities:

Workforce & ARRS Administration:

• Process new starter, change and leaver documentation
• Support administration relating to the Additional Roles Reimbursement Scheme (ARRS)
• Prepare and check documentation prior to submission to relevant teams
• Maintain workforce trackers and staff records
• Monitor documentation completeness and follow up missing information

General Administrative Support:

• Maintain shared inboxes and respond or redirect appropriately
• Collate and input information into spreadsheets and databases
• Update templates, forms and standard documents
• Prepare routine correspondence and communications
• Support organisation of meetings (circulating papers, confirming attendance)

Data & Quality Checking:

• Proofread documents for formatting, spelling and accuracy
• Check documentation against guidance and highlight errors
• Ensure consistency across submitted paperwork
• Support audit processes by gathering required information

Communication & Coordination:

• Liaise with PCN staff, practice staff and internal teams (e.g. finance)
• Request and gather information required for administrative processes
• Provide basic guidance on completing forms and templates

Record Management:

• Maintain structured electronic filing systems
• Ensure documents are stored in correct locations
• Support data quality and information governance standards

Leadership:

This is an entry-level role with limited organisational leadership responsibilities. However, the post holder is expected to demonstrate personal responsibility and ownership of their allocated tasks following training. The Network Administration Officer will:

• Organise and prioritise their own workload
• Follow procedures independently once trained
• Identify issues and elevate appropriately
• Take initiative to resolve routine administrative problems

The role requires a moderate level of day-to-day collaboration. The post holder will work closely with:

• Business Support Management Team
• Finance team
• PCN staff
• GP practice staff
• Wider Federation teams when required

The post holder will contribute to a supportive team environment by sharing information, responding to requests promptly and maintaining professional communication.

Corporate & Statutory Accountabilities:

All staff are accountable for:

• Safeguarding – understanding and fulfilling safeguarding responsibilities
• Confidentiality & Information Governance – maintaining confidentiality in line with legislation and policy
• Health, Safety & Wellbeing – taking reasonable care for own and others safety
• Equality, Diversity & Inclusion – promoting fairness and inclusion
• Training & Development – completing mandatory training and ongoing development

Person Specification:

Personal Skills & Attributes:

• Strong commitment to Bolton GP Federation values
• Clear, polite and professional communicator with staff and practices
• High level of attention to detail and accuracy
• Reliable and organised approach to work
• Willingness to learn and develop new skills
• Able to work as part of a team
• Positive and flexible attitude to supporting different teams
• Able to handle routine work consistently and patiently
• Commitment to safeguarding, equality, diversity and inclusion

Experience:

• Experience completing administrative tasks in an office, customer service, retail, healthcare or as a student
• Experience working with spreadsheets or databases and entering information accurately
• Experience organising and managing documents or records
• Understanding of the importance of confidentiality and handling sensitive information
• Experience communicating with colleagues and or members of the public
• Ability to follow procedures and guidance
• Experience working in a healthcare, NHS, GP practice or public sector environment
• Experience supporting recruitment or workforce administration processes
• Awareness of Primary Care Networks (PCNs) or NHS services
• Experience supporting finance or payroll-related processes

Leadership & Management Skills:

• Ability to organise and prioritise own workload
• Ability to work independently once trained
• Recognises when to escalate issues appropriately
• Experience coordinating small tasks or processes
• Experience suggesting improvements to administrative processes

Qualifications:

• Basic level of education including English and Maths GCSE grade 4 C or equivalent experience
• Evidence of learning, development or skills gained through work, volunteering, education or lived experience
• Good IT literacy including Microsoft Office
• Commitment to ongoing learning and development
• NVQ Level 2 3 in Business Administration or equivalent experience
• Experience of training in administration systems, data handling or customer service
• Evidence of continued development through courses, coaching or workplace learning

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.