Locum Medical Receptionist in Bolton

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Dunstan Partnership is seeking an experiencedand motivated Primary Care Locum Medical Receptionist to join our friendly, supportive and forward thinking team.

Based in a large modern purpose built Health Centre.

This role offers an excellent working environment and theopportunity to contribute to high quality patient experience and care within aprogressive and innovative GP training practice.

Job responsibilities

The following are the core responsibilities of the receptionist.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Process personal, telephone and e-requests for appointments and home visits.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Code data, using SNOMED on the EMIS Clinical System
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i. e. SAR, insurance / solicitors letters, DWP and DVLA forms to the appropriate administrative team members
• Manage all queries as necessary in a polite and efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Scan documents from hospitals and other sources and direct them appropriately, either to the GP or into the patients health records, according to the practice scanning protocol and procedure.
• Undertake clinical correspondence workflow according the practice protocol.
• Process incoming and outgoing mail
• Operate the e-Referral Process as part of the staff duty rota
• Support the practice Pharmacist and Pharmacy Technician in the management of repeat prescription service, ensuring they are processed accurately and efficiently.
• Directing enquiries regarding repeat medication to the Pharmacist and/or Pharmacy Technician as necessary and according to the practice processes.
• Chaperone patients when requested to do so (fully trained staff only)
• Respond to requests for test results / investigation, according to practice protocol
• Advise patients of relevant charges for private services, accept and log payments, and issue receipts.
• Provide back office and reception support as part of the staff duty rota.
• Summarise medical records as and when required, in line with the Practice Summarising Policy (fully trained staff only)
• Ensure all reception processes and procedures are maintained and adhered to
• Complete opening and closing procedures in accordance with the staff duty rota.
• Undertake online consultation actions and telephone triage actions as part of the staff rota

In addition to the primary responsibilities, the Medical Receptionist will be requested to undertake work for which they have sole responsibility:

• Responsibility for the administration of Subject Access Requests received from Solicitors, working within the agreed Practice processes and procedures for this workload.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

• Experience of working with the general public
• Experience of administrative duties
• Current experience of working in General Practice
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• EMIS Web
• Other Requirements
• Flexibility to work outside of core office hours
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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