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For Companies At a Glance
- Tasks: Meet and greet customers, ensuring smooth events at the Albert Halls.
- Company: Join Bolton Council, a welcoming organisation with strong community values.
- Benefits: Earn £12.85 per hour, enjoy flexible hours, and access exclusive discounts.
- Why this job: Be part of exciting live events and enhance customer experiences.
- Qualifications: Experience in customer care and teamwork is essential.
- Other info: Full training provided; great opportunities for personal growth.
Overview
Grade B £12.85 per hour.
Contract: Casual
The Role
The Albert Halls front of house team carries out a vital role in meeting and greeting customers to the Albert Halls Venue, both to the theatre and events taking place. The role is integral to the smooth running of performances and events. Excellent customer care is essential to ensure high levels of customer satisfaction; sales and numeracy skills are essential, as is maintaining health and safety standards for customers and the premises.
Responsibilities
- Meet and greet customers to the venue for theatre and events.
- Support the smooth running of performances and events through front of house activities.
- Deliver high standards of customer care to ensure satisfaction and support sales where appropriate.
- Maintain health and safety standards for customers and the premises.
About You
We are looking for proactive individuals with proven previous experience and knowledge of a theatre and hospitality environment to provide a front of house support service for our diverse events and live entertainment programme.
Successful candidates will have demonstrable experience of delivering a high standard of customer care and must be able to work effectively as part of a team and with minimum supervision and use their initiative to deal with conflicting demands in a competent and efficient manner.
You must be able to work weekdays, evenings, weekends and bank holidays, full training will be provided.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we offer a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. We also provide a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.
We reserve the right to close this advert prior to the closing date should sufficient applications be received.
Our Values are important to us. Read about them along with the job description/person specification for the role and our Top Tips.
How to apply
Ready to apply? Then please click Apply and explain how you meet the points on the person specification.
Within Greater Manchester, local authorities have made a commitment to improve employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. This recognises continuous or ‘unbroken’ service in Greater Manchester local authorities or NHS organisations that have signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving access to service-related benefits. See the greater.jobs home page for more information.
For more information about working for Bolton Council, please see greater.jobs. For advice and support with your application, contact recruitment@bolton.gov.uk.
Further information: Job Description; Documents for Right to Work; Privacy Notice; Top Tips; Staff Benefits; Our Values & Behaviours. Turn2us Benefits Calculator and other links available on the employer pages.
Employment could affect your benefits, learn more at Turn2us.
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Front of House Support Officer NEW Bolton Council Posted yesterday Bolton £12.85 per hour Flexi[...] employer: Bolton Gin Company
Contact Detail:
Bolton Gin Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Support Officer NEW Bolton Council Posted yesterday Bolton £12.85 per hour Flexi[...]
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Albert Halls and its events. This way, when you meet and greet customers, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Show off your customer care skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to high standards of service.
✨Tip Number 3
Be proactive! Think about potential challenges that might arise during events and how you would handle them. Showing that you can use your initiative will impress employers looking for someone who can work with minimal supervision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Bolton Council and contributing to our vibrant community.
We think you need these skills to ace Front of House Support Officer NEW Bolton Council Posted yesterday Bolton £12.85 per hour Flexi[...]
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to ensure customer satisfaction in previous roles, especially in a theatre or hospitality setting.
Tailor Your Application: When applying, take a moment to align your skills and experiences with the specific points mentioned in the person specification. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Proactive and Positive: We love candidates who can demonstrate initiative! Share examples of how you've effectively managed conflicting demands or worked independently in past roles. A positive attitude goes a long way in our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bolton Council.
How to prepare for a job interview at Bolton Gin Company
✨Know the Venue Inside Out
Before your interview, take some time to research the Albert Halls and its events. Familiarise yourself with the types of performances and activities that take place there. This will not only show your enthusiasm for the role but also help you answer questions about how you would enhance the customer experience.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond to ensure customer satisfaction. This is crucial for a front of house role, so be ready to discuss how you handle difficult situations with grace.
✨Demonstrate Teamwork and Initiative
Since the role requires working effectively as part of a team, think of instances where you collaborated successfully with others. Also, be prepared to share examples of when you took the initiative to solve problems independently. This will highlight your ability to adapt to the fast-paced environment of events.
✨Understand Health and Safety Standards
Brush up on basic health and safety protocols relevant to public venues. Be ready to discuss how you would maintain these standards while ensuring a positive experience for customers. Showing that you prioritise safety will reflect well on your suitability for the role.