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- Tasks: Provide top-notch support and advice to customers while managing records and processing grants.
- Company: Community service organisation dedicated to making a difference in Bolton.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Be the frontline hero helping your community with essential services and support.
- Qualifications: Strong customer service skills and excellent organisational abilities.
- Other info: Join a passionate team focused on community impact and service excellence.
The predicted salary is between 30000 - 42000 £ per year.
A community service organization in Bolton is seeking a Service Advice & Support Officer to provide high-quality administrative support and advice services. This frontline role involves acting as a key contact for customers, maintaining accurate records, and supporting the delivery of Care & Repair services.
The successful candidate will possess strong customer service and organizational skills, ensuring efficient processing of grants and invoices while promoting a customer-centric approach.
Frontline Service Advisor & Care & Repair Specialist in Bolton employer: Bolton At Home
Contact Detail:
Bolton At Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Service Advisor & Care & Repair Specialist in Bolton
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research the community service organisation and understand their mission. This will help you tailor your approach and show that you're genuinely interested in being a Service Advice & Support Officer.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing high-quality support, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during the interview!
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of the organisation on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Frontline Service Advisor & Care & Repair Specialist in Bolton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves maintaining accurate records and processing grants and invoices, it's crucial to demonstrate your organisational skills. We love a good list, so if you have any systems or methods that help you stay on top of things, let us know!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We appreciate when candidates show they understand what we’re looking for and how they fit into our community service mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Bolton At Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Advice & Support Officer. Familiarise yourself with the Care & Repair services and think about how your skills align with the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality support, be ready to share specific examples of how you've excelled in customer service in the past. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to a customer-centric approach.
✨Organisational Skills are Key
Highlight your organisational abilities during the interview. Discuss any tools or methods you use to keep track of tasks and maintain accurate records. You might even want to mention how you handle multiple priorities, as this will show that you can manage the administrative aspects of the role effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the challenges they face, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the organisation is the right fit for you.
