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- Tasks: Support IT services, manage queries, and deliver training to enhance user skills.
- Company: Join a dynamic organization focused on operational excellence in IT service delivery.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real impact by improving IT usage and supporting your colleagues every day.
- Qualifications: Ideal for tech-savvy individuals with a passion for problem-solving and user support.
- Other info: Permanent position with a Monday to Friday schedule in Bolton.
The predicted salary is between 25900 - 36000 £ per year.
Were currently recruiting for an IT Support Officer (Service Delivery). Location: Bolton Salary: Grade 4 (£30,980 – £34,340) Basis: Full Time Contracted Hours: 36 Hours Package: Permanent Working Pattern: Monday – Friday Why is the role important? The role supports the delivery of operational IT services for the organisation. Key Outcomes Promote the safe and effective use of IT by developing user awareness and skills in the use of IT through formal training delivery, signposting to resources/self-help materials, IT surgeries, etc. Manage the transition from project status to live support for new systems and developments, in coordination with the Applications & Data Systems function. Contribute to the delivery of IT support services by responding to queries, performing updates to ensure compliance, and resolving issues. Whats involved? Respond to service desk referrals, escalating issues as necessary. Support the management and resolution of IT issues, standard service requests, change requests, and problem management in accordance with ITIL guidelines. Provide syst…
IT Support Officer (Service Delivery) employer: Bolton at Home Careers
Contact Detail:
Bolton at Home Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer (Service Delivery)
✨Tip Number 1
Familiarize yourself with ITIL guidelines, as they are crucial for the role. Understanding these frameworks will not only help you in your day-to-day tasks but also show us that you're serious about delivering quality IT support.
✨Tip Number 2
Brush up on your communication skills! As an IT Support Officer, you'll need to explain technical issues to non-technical users. Practice simplifying complex concepts to demonstrate your ability to promote user awareness effectively.
✨Tip Number 3
Get hands-on experience with common IT support tools and software. Familiarity with ticketing systems and remote support tools will give you a leg up and show us that you're ready to hit the ground running.
✨Tip Number 4
Network with current IT professionals or join relevant online forums. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could help you land the job.
We think you need these skills to ace IT Support Officer (Service Delivery)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Support Officer position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or service delivery. Mention specific tools, technologies, or methodologies you have used, especially those related to ITIL guidelines.
Showcase Communication Skills: Since the role involves training users and responding to queries, demonstrate your communication skills in your application. Provide examples of how you've effectively communicated technical information to non-technical users.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organized and professional.
How to prepare for a job interview at Bolton at Home Careers
✨Understand ITIL Framework
Make sure you have a solid understanding of the ITIL framework, as it is crucial for managing and resolving IT issues. Be prepared to discuss how you've applied ITIL principles in your previous roles.
✨Showcase Your Communication Skills
Since the role involves training users and responding to queries, demonstrate your ability to communicate complex IT concepts in a simple way. Prepare examples of how you've successfully trained or supported users in the past.
✨Familiarize Yourself with Service Desk Operations
Research common service desk tools and practices. Be ready to talk about your experience with service desk referrals and how you prioritize and escalate issues effectively.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
