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For Companies At a Glance
- Tasks: Manage guest and owner inquiries, handle complaints, and ensure smooth operations.
- Company: Prominent holiday cottage company in Cheltenham with a supportive work culture.
- Benefits: Salary between £27,000 – £30,000 plus bonuses and benefits.
- Why this job: Join a dynamic team and make a difference in guest experiences.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Great opportunity for career growth in a friendly environment.
The predicted salary is between 27000 - 30000 £ per year.
A prominent holiday cottage company in Cheltenham is seeking a Senior Customer Service Advisor to manage guest and owner inquiries. The ideal candidate will handle complaints, provide exceptional service, and ensure smooth daily operations.
Strong communication skills and previous customer service experience are essential for success in this role, which offers a salary between £27,000 – £30,000 plus bonuses and benefits, as well as a supportive work environment.
Senior Guest & Owner Experience Advisor in Cheltenham employer: Bolthole Retreats
Contact Detail:
Bolthole Retreats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest & Owner Experience Advisor in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the holiday cottage industry or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you handle complaints and provide exceptional service.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully managed guest inquiries and ensured smooth operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Senior Guest & Owner Experience Advisor in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your CV and cover letter to highlight your experience with guest and owner inquiries. Mention specific examples of how you've handled complaints or provided exceptional service.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for customer service and what makes you a great fit for our supportive work environment.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Bolthole Retreats
✨Know the Company Inside Out
Before your interview, take some time to research the holiday cottage company. Understand their values, mission, and what sets them apart in the industry. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your ability to handle guest inquiries and complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating how you provided exceptional service in challenging situations.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond more thoughtfully. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face in guest services, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
