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- Tasks: Drive performance and efficiency in our ride-hailing marketplace through data analysis.
- Company: Join Bolt, a fast-growing tech company transforming urban mobility.
- Benefits: Competitive salary, inclusive culture, and opportunities for global impact.
- Why this job: Shape the future of mobility while working with diverse teams across 50+ countries.
- Qualifications: 4+ years in analytics, advanced SQL skills, and strong communication abilities.
- Other info: Embrace a dynamic environment where your drive and intelligence can shine.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a commercially minded high-impact Business Analyst to help drive the performance and efficiency of our ride-hailing marketplace. This role is ideal for someone who enjoys going deep into data to uncover problems and opportunities, while also stepping back to understand the broader commercial and operational context.
Location: London, United Kingdom
About the role
In this role, you will lead high-stakes analytical projects across rider and driver value propositions, retention, and forecasting. You won't just report data; you will use structured problem-solving and compelling storytelling to challenge the status quo and influence executive decision-making.
Main tasks and responsibilities:
- Analyse marketplace data to identify operational issues and commercial opportunities across supply, demand, pricing, utilisation, and cost.
- Apply structured problem solving by clearly defining problems, forming hypotheses, assessing trade-offs, and constructively challenging assumptions using data.
- Conduct deep-dive analyses while maintaining a helicopter view of overall marketplace health and commercial objectives.
- Independently own analytical workstreams from problem definition through to recommendations, including pricing analysis and scenario modelling.
- Build, maintain, and improve performance tracking, dashboards, KPIs, and reporting to streamline processes and improve visibility across the marketplace.
- Translate complex analysis into clear data stories, collaborate with cross-functional stakeholders to drive action, and track the impact of changes on commercial and operational outcomes.
About you:
- 4+ years of experience in a high-intensity analytical position with a track record of materially improving business outcomes.
- Advanced SQL skills and expert-level modelling in Excel/Google Sheets are essential.
- Experience using BI tools such as Looker, Power BI, or similar.
- You excel at breaking down ambiguous problems and balancing granular detail with big-picture strategic thinking.
- Great communicator and holds strong stakeholder management skills.
- You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars. Become part of our Business Operations team.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. Play a direct role in shaping the future of mobility.
About us:
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Senior Operations Specialist employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Be ready to share how you've tackled complex problems in the past, especially those that relate to data analysis and operational efficiency.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of your work, like dashboards or reports, to demonstrate how you've used data to drive decisions and improve outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Senior Operations Specialist
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your experience with data analysis in your application. We want to see how you've tackled complex problems and what insights you've uncovered, so don’t hold back on those examples!
Tell a Compelling Story: When you describe your past projects, think about how you can weave a narrative around them. We love candidates who can translate data into clear, impactful stories that resonate with stakeholders.
Be Authentic: We value drive, intelligence, and integrity over ticking every box. If you’re passionate about the role and believe you can contribute, go ahead and apply! Your unique perspective could be just what we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Bolt
✨Know Your Data Inside Out
As a Senior Operations Specialist, you'll be diving deep into data. Make sure you brush up on your SQL skills and get comfortable with Excel or Google Sheets. Be prepared to discuss specific examples of how you've used data to identify problems and drive decisions in previous roles.
✨Master the Art of Storytelling
It's not just about crunching numbers; it's about telling a compelling story with them. Think about how you can translate complex analyses into clear narratives that resonate with stakeholders. Practice explaining your past projects in a way that highlights both the data and the impact it had on business outcomes.
✨Showcase Your Problem-Solving Skills
This role requires structured problem-solving. Prepare to discuss how you've defined problems, formed hypotheses, and assessed trade-offs in your previous work. Bring examples of how you've challenged assumptions and influenced decision-making using data-driven insights.
✨Demonstrate Your Hustle
The company values drive and resilience. Be ready to share instances where you've thrived in fast-paced environments and tackled obstacles head-on. Highlight your ability to work independently and how you've managed stakeholder relationships effectively to achieve results.