At a Glance
- Tasks: Lead Rider Operations across Western Europe, driving impactful initiatives and performance management.
- Company: Join Bolt, a fast-growing tech company transforming urban mobility.
- Benefits: Competitive salary, stock options, wellness perks, and hybrid work flexibility.
- Other info: Be part of an inclusive team dedicated to making cities for people, not cars.
- Why this job: Shape the future of mobility and impact millions in over 600 cities.
- Qualifications: 8+ years in operations or program management with strong analytical skills.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a strategic and impact-driven Regional Domain Manager – Rider Operations to lead Bolt's Rider Operations across multiple markets within the Western Europe region. This is an execution-focused role, directly accountable for driving the rollout and measurable impact of Rider Operations initiatives at regional level.
Location: London, United Kingdom
About the role
You will ensure that key rider programs across Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement are executed with excellence in your region. You will also channel structured market insights and data-driven feedback to central teams to strengthen global program design and iteration. As the owner of regional Rider Domain KPIs, you will ensure markets track performance rigorously, identify root causes of underperformance, remove blockers, and drive corrective actions. This role suits someone who thrives on accountability, performance management, and delivering results at scale.
Main tasks and responsibilities:
- Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets and measurable impact.
- Translate global strategies into structured regional action plans, defining ownership, timelines, governance, and KPIs to ensure consistent and scalable implementation across markets.
- Own regional Rider Domain KPIs and OKRs, tracking metrics such as GMV mix by segment, rider engagement and retention, scheduled rides penetration, and B2G pipeline performance, while driving corrective actions where needed.
- Act as the key interface between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand-side, and operational insights to inform global program improvements.
- Lead regional prioritisation and governance, allocating resources to highest-ROI opportunities, resolving trade-offs with GMs and central teams, and ensuring alignment with both global and local objectives.
- Build capability and cross-market knowledge sharing, upskilling local Rider Ops teams, driving experimentation, scaling best practices, and embedding successful initiatives into repeatable regional playbooks.
About you
- 8+ years of experience in operations, program management, or category ownership with regional or multi-country scope and measurable business impact.
- Strong expertise in Rider Operations, demand generation, category management, and performance optimisation within marketplace environments.
- Proven ability to execute complex programs at scale, translating strategy into structured action plans with clear accountability and measurable outcomes.
- Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to optimise growth and profitability.
- Excellent stakeholder management and communication skills, with experience engaging senior leaders and holding cross-functional teams accountable for results.
- High ownership and execution drive, comfortable operating in ambiguity, raising the performance bar, and ensuring initiatives stay on track in fast-moving environments.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Why you’ll love it here:
- Our teams work on local and global processes in over 50 countries.
- We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Regional Domain Manager, Western Europe - Riders employer: Bolt
At Bolt, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Regional Domain Manager in London, you'll have the opportunity to drive impactful initiatives across multiple markets while enjoying unique benefits such as a rewarding salary, stock options, and wellness perks. With a strong focus on professional growth and a commitment to inclusivity, we empower our employees to shape the future of mobility and make a meaningful difference in cities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Domain Manager, Western Europe - Riders
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Bolt employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bolt's Rider Operations initiatives. Understand their goals and challenges, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets the role.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive performance in past roles. Bolt loves numbers, so come armed with examples of how you've tracked KPIs and made data-driven decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Bolt team and making an impact in Rider Operations.
We think you need these skills to ace Regional Domain Manager, Western Europe - Riders
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Domain Manager role. Highlight your experience in operations and program management, especially in Rider Operations, to show us you’re the perfect fit!
Showcase Your Impact:We love seeing measurable results! When detailing your past experiences, focus on how you’ve driven performance and achieved targets. Use specific metrics to illustrate your success and impact in previous roles.
Be Authentic:While we’re looking for experience, we also value drive, intelligence, and integrity. Don’t hesitate to share your unique perspective and what motivates you to apply for this role. We want to get to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Bolt
✨Know Your Metrics
As a Regional Domain Manager, you'll be accountable for KPIs and OKRs. Brush up on relevant metrics like GMV mix, rider engagement, and scheduled rides penetration. Be ready to discuss how you've used data to drive performance in past roles.
✨Showcase Your Strategic Mindset
This role requires translating global strategies into actionable plans. Prepare examples of how you've successfully executed complex programmes at scale. Highlight your ability to define ownership, timelines, and governance in previous projects.
✨Demonstrate Stakeholder Management Skills
You'll need to engage with senior leaders and cross-functional teams. Think of instances where you've effectively communicated priorities and resolved conflicts. Be prepared to discuss how you’ve held teams accountable for results.
✨Emphasise Your Adaptability
The fast-paced environment means you'll face ambiguity. Share experiences where you've thrived under pressure, raised performance bars, and ensured initiatives stayed on track. Show that you can pivot and adapt as needed.
