At a Glance
- Tasks: Manage supply for ride-hailing operations and analyse city performance metrics.
- Company: Join Bolt, a leading tech company with over 200 million customers globally.
- Benefits: Enjoy hybrid work, wellness perks, and a rewarding salary with stock options.
- Other info: Experience is valued, but drive and integrity are key—apply even if you don’t meet every requirement!
- Why this job: Shape the future of mobility and impact millions in a fast-paced, innovative environment.
- Qualifications: 3+ years in an analytical role; strong communication and data-driven mindset required.
The predicted salary is between 36000 - 60000 £ per year.
About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities.
- Tackle challenges at scale that span technology, operations, regulation, and growth.
- Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
- Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About The Role
We’re hiring an Operations Specialist with responsibility for driving marketplace performance and operational excellence across assigned city markets within the Rides division. This is a hands on, commercially driven role focused on analysing city performance, identifying growth opportunities, and executing strategies that optimise supply, demand, and overall marketplace health. Working closely with cross-functional teams including Growth, Marketing, Product, and Public Policy, the Operations Specialist helps shape and deliver city level strategies related to pricing, incentives, supply engagement, and operational initiatives.
Main Tasks And Responsibilities
- Own city-level marketplace analysis: interrogate data, build models, and develop dashboards across supply, demand, pricing and marketplace health.
- Monitor city KPIs against targets and flag risks and opportunities early.
- Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies.
- Translate analysis into clear, commercially grounded actions, quantifying impact in rides, revenue and cost.
- Own execution: design and deliver operational interventions across pricing, incentives, driver engagement, and supply and demand balancing.
- Produce regular performance reports, communicate insights and recommendations clearly to stakeholders.
- Measure the effectiveness of initiatives and campaigns, and adjust based on what the data shows.Track driver sentiment, competitor activity and market developments, and feed that back into planning.
About You
- 2+ years in operations, strategy, or analytical roles (marketplace/mobility/tech preferred).
- Strong data analysis skills.
- Advanced Excel or Google Sheets skills, plus experience with BI tools such as Looker or Power BI.
- Commercial acumen and a working understanding of marketplace dynamics.
- Clear, concise communicator who can influence senior stakeholders.
- Action-oriented and self-sufficient. You thrive in a fast-paced environment, stay undeterred by obstacles, and operate with minimal supervision.
- You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.
Why you’ll love it here
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box,
Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
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Operations Specialist employer: Bolt
At Bolt, we are not just shaping the future of mobility; we are also committed to fostering a vibrant work culture that prioritises employee growth and well-being. With competitive salaries, stock options, and wellness perks, our team members enjoy unique career opportunities while celebrating their achievements through annual events and a generous sabbatical policy. Join us in a hybrid work environment that balances flexibility with collaboration, where your contributions truly matter from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Familiarise yourself with the ride-hailing industry in the UK. Understanding the current trends, challenges, and opportunities will help you speak confidently about how you can contribute to Bolt's operations.
✨Tip Number 2
Network with professionals in the ride-hailing sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at Bolt.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Be ready to share specific examples of how you've used data analysis to drive decisions and improve processes in previous roles.
✨Tip Number 4
Showcase your proactive mindset by thinking of innovative solutions to common challenges in the ride-hailing industry. Presenting these ideas during your discussions can set you apart from other candidates.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required skills for the Operations Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Analytical Skills:Since the role requires strong analytical capabilities, ensure your CV and cover letter showcase your experience in data analysis, problem-solving, and decision-making frameworks. Use specific examples to demonstrate your proficiency.
Showcase Communication Skills:Effective communication is crucial for this role. In your application, provide examples of how you've successfully managed stakeholders or communicated complex information clearly in previous positions.
Personalise Your Application:Make your application stand out by personalising it. Mention why you are excited about working at Bolt and how you can contribute to their mission of making cities for people, not cars.
How to prepare for a job interview at Bolt
✨Understand the Role
Make sure you have a solid grasp of what an Operations Specialist does, especially in the context of ride-hailing. Familiarise yourself with key performance indicators (KPIs) and how they impact city dynamics.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive decisions in previous roles. Be ready to provide specific examples of how you've improved processes or solved problems using data.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative in your past roles. Bolt values a proactive mindset, so share examples of how you've independently driven projects or improvements.
✨Communicate Effectively
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've managed stakeholders and communicated complex information in a straightforward manner.
